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Captive portal not working on Guest network

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  • 1.  Captive portal not working on Guest network

    Posted Oct 02, 2019 07:44 AM

    Dear Experts,

     

    my controller is found at site A, site B is a remote site connected via a Citrix SD-WAN, site B has 3 VLAN 300, 310, 320, all these VLAN have DHCP that a FortiGate Firewall handle. I have 2 VAP at site B, normal browsing in bridge mode and guest in tunnel mode, I have IP configured on the controller interface for VLAN 300 192.168.30.10 when I connect to the guest SSID, im not able to get IP nor the captive portal is showing up, I had tried to configure a DHCP server manual on the controller for the guest, i able to get IP but im not able to ping the default gateway which is 192.168.30.1 nor 8.8.8.8, the VLAN 300 only exist at site B.can you please help me resolve this issue? 



  • 2.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 08:22 AM

    What is the pre-authentication role for captive portal users? 

     

     

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  • 3.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 08:33 AM

    Is the forwarding mode tunnel for the VAP that the specific VLAN is mapped to?

     

    Note: Captive Portal does not work in bridge mode

     

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    --Problem Solved? Click "Accepted Solution" in a post.




  • 4.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 09:00 AM

    (Arubamaster) [mynode] (config) # show user-table

    Users
    -----
    IP MAC Name Role Age(d:h:m) Auth VPN link AP name Roaming Essid/Bssid/Phy Profile Forward mode Type Host Name User Type
    ---------- ------------ ------ ---- ---------- ---- -------- ------- ------- --------------- ------- ------------ ---- --------- ---------
    192.168.98.125 bc:f6:85:04:b1:67 logon 00:00:02 0/0/4 Wired default tunnel WIRED
    192.168.96.76 f0:7d:68:10:44:31 logon 00:00:04 0/0/4 Wired default tunnel WIRED
    52.112.194.22 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    52.114.158.50 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    172.16.4.247 00:09:0f:09:00:12 logon 00:00:07 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.188 9c:d6:43:00:0d:2a logon 00:00:06 0/0/4 Wired default tunnel WIRED
    192.168.96.25 78:e7:d1:f5:ee:54 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    52.98.18.2 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.204 14:4f:8a:49:3a:cc logon 00:00:06 0/0/4 Wired default tunnel WIRED
    192.168.106.4 20:4c:03:03:6a:48 logon 00:00:06 0/0/4 Wired default tunnel WIRED
    192.168.96.233 b4:ae:2b:da:44:4f logon 00:00:01 NW-A-15 Wireless Corporate Warehouse/7c:57:3c:38:f3:91/a-VHT Corporate Warehouse_aaa_prof tunnel Win 10 WIRELESS
    192.168.96.211 00:24:e8:ea:e7:8f logon 00:00:06 0/0/4 Wired default tunnel WIRED
    8.8.4.4 00:09:0f:09:00:12 logon 00:00:04 0/0/4 Wired default tunnel Win 10 WIRED
    185.63.144.5 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.125 0c:e0:dc:f7:61:0b logon 00:00:00 0/0/4 Wired default tunnel WIRED
    159.138.85.248 00:09:0f:09:00:12 logon 00:00:03 0/0/4 Wired default tunnel Win 10 WIRED
    52.109.120.17 00:09:0f:09:00:12 logon 00:00:00 0/0/4 Wired default tunnel Win 10 WIRED
    52.30.188.175 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.97.42 00:0d:e0:92:01:f5 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.98.83 00:1f:1f:bf:ff:bd logon 00:00:06 0/0/4 Wired default tunnel WIRED
    13.107.4.52 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    104.244.42.195 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.97.181 b8:ac:6f:37:59:aa logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.98.35 08:00:37:ff:8f:d3 logon 00:00:05 0/0/4 Wired default tunnel WIRED
    52.86.38.4 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    142.0.160.53 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.216 1c:1b:b5:5a:8b:65 logon 00:00:02 OW-B-16 Wireless Corporate Warehouse/7c:57:3c:3b:1f:d1/a-VHT Corporate Warehouse_aaa_prof tunnel Win 10 WIRELESS
    192.168.96.181 00:18:8b:90:9a:4c logon 00:00:05 0/0/4 Wired default tunnel WIRED
    52.114.75.88 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    188.172.221.69 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.30.23 00:09:0f:09:00:12 logon 00:00:07 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.69 9c:d6:43:00:0d:2a logon 00:00:00 0/0/4 Wired default tunnel WIRED
    192.168.96.218 ac:72:89:ce:eb:40 logon 00:00:06 0/0/4 Wired default tunnel WIRED
    52.114.132.21 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    198.11.136.52 00:09:0f:09:00:12 logon 00:00:03 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.103.69 00:09:0f:09:00:12 logon 00:00:02 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.143 1c:af:f7:64:dd:4b logon 00:00:02 0/0/4 Wired default tunnel WIRED
    192.168.96.132 c8:cb:b8:06:8c:84 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    208.74.205.195 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.69 bc:f6:85:04:b0:fa logon 00:00:02 0/0/4 Wired default tunnel WIRED
    192.168.96.116 f4:39:09:4c:f6:ea logon 00:00:00 0/0/4 Wired default tunnel WIRED
    192.168.98.144 94:b0:1f:40:8a:a1 logon 00:00:00 0/0/4 Wired default tunnel WIRED
    64.233.184.157 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    104.120.68.126 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    104.17.209.240 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    104.75.202.18 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.197 20:16:b9:f2:5b:a2 logon 00:00:06 0/0/4 Wired default tunnel WIRED
    192.168.96.33 00:0d:e0:92:01:0a logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.96.20 00:15:5d:83:13:01 logon 00:00:06 0/0/4 Wired default tunnel WIRED
    192.168.96.251 d4:be:d9:95:01:e3 logon 00:00:05 0/0/4 Wired default tunnel WIRED

    Users
    -----
    IP MAC Name Role Age(d:h:m) Auth VPN link AP name Roaming Essid/Bssid/Phy Profile Forward mode Type Host Name User Type
    ---------- ------------ ------ ---- ---------- ---- -------- ------- ------- --------------- ------- ------------ ---- --------- ---------
    173.194.202.188 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    104.244.42.197 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    159.138.91.5 00:09:0f:09:00:12 logon 00:00:00 0/0/4 Wired default tunnel Win 10 WIRED
    52.109.124.1 00:09:0f:09:00:12 logon 00:00:07 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.123 48:c7:96:2e:26:bf logon 00:00:07 0/0/4 Wired default tunnel WIRED
    192.168.96.177 00:1a:a0:24:29:24 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    216.58.223.99 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.100 9c:d6:43:00:0c:f7 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.98.20 70:4c:a5:14:8b:2e logon 00:00:00 0/0/4 Wired default tunnel WIRED
    192.168.96.240 34:68:95:03:7f:0d logon 00:00:07 0/0/4 Wired default tunnel WIRED
    52.156.204.185 00:09:0f:09:00:12 logon 00:00:02 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.108.37 84:98:66:4a:45:2f Logistics Guest_cppm_prof 00:01:51 OW-A-13 Wireless Logistics Guest/7c:57:3c:3b:1d:e2/g-HT Logistics Guest_aaa_prof tunnel Android WIRELESS
    52.114.158.91 00:09:0f:09:00:12 logon 00:00:00 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.97.215 9c:d6:43:00:09:4a logon 00:00:00 0/0/4 Wired default tunnel WIRED
    192.168.96.112 7c:2a:31:00:7e:e0 logon 00:00:04 0/0/4 Wired default tunnel WIRED
    169.254.103.90 90:4c:e5:3b:71:8c Unity Guest_cppm_prof 00:00:56 JF-O-1 Wireless Unity Guest/7c:57:3c:39:07:61/g Unity Guest_aaa_prof tunnel Win 7 WIRELESS
    192.168.96.111 10:62:e5:13:a9:ca logon 00:00:01 0/0/4 Wired default tunnel WIRED
    52.114.77.39 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.97.165 00:25:64:a8:6d:b1 logon 00:00:00 0/0/4 Wired default tunnel WIRED
    192.168.96.215 f4:39:09:28:1d:50 logon 00:00:05 0/0/4 Wired default tunnel WIRED
    192.168.96.242 d4:0b:1a:37:23:dc logon 00:00:02 OW-B-16 Wireless Corporate Warehouse/7c:57:3c:3b:1f:c1/g-HT Corporate Warehouse_aaa_prof tunnel Android WIRELESS
    192.168.96.184 68:94:23:5e:e3:12 logon 00:00:07 0/0/4 Wired default tunnel Win 7 WIRED
    104.120.92.93 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.87 b8:ac:6f:1a:21:2d logon 00:00:04 0/0/4 Wired default tunnel WIRED
    192.168.96.167 a0:63:91:a5:43:f1 logon 00:00:03 0/0/4 Wired default tunnel WIRED
    192.168.96.72 c4:a8:1d:80:a1:49 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.96.230 4c:34:88:1e:7d:f5 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    52.98.18.18 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    54.169.38.12 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.137 f4:39:09:26:c3:91 logon 00:00:02 0/0/4 Wired default tunnel WIRED
    40.67.254.36 00:09:0f:09:00:12 logon 00:00:00 0/0/4 Wired default tunnel Win 10 WIRED
    40.90.137.124 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.150 dc:f7:56:47:6b:3c logon 00:00:03 0/0/4 Wired default tunnel Linux WIRED
    104.122.101.252 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.72 00:1f:1f:c0:00:08 logon 00:00:02 0/0/4 Wired default tunnel WIRED
    192.168.98.167 1c:1b:b5:77:21:8f logon 00:00:07 0/0/4 Wired default tunnel WIRED
    52.98.18.50 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    23.57.208.210 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.97.225 e4:e7:49:33:7d:05 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    216.58.223.100 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.189 78:7b:8a:84:65:36 logon 00:00:02 0/0/4 Wired default tunnel WIRED
    192.168.97.196 00:25:64:a8:6c:5e logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.98.104 20:16:b9:71:f2:82 logon 00:00:03 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.34 00:0d:e0:ff:ff:ff logon 00:00:02 0/0/4 Wired default tunnel WIRED
    188.172.217.196 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    199.15.215.178 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.24 d0:67:e5:26:a2:fd logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.96.232 48:f1:7f:4c:00:8b logon 00:00:02 NW-A-15 Wireless Corporate Warehouse/7c:57:3c:38:f3:91/a-VHT Corporate Warehouse_aaa_prof tunnel Win 10 WIRELESS
    192.168.108.34 48:c7:96:12:4e:cd Logistics Guest_cppm_prof 00:00:41 NW-A-16 Wireless Logistics Guest/7c:57:3c:3a:ea:72/a-HT Logistics Guest_aaa_prof tunnel Linux WIRELESS
    52.112.194.23 00:09:0f:09:00:12 logon 00:00:05 0/0/4 Wired default tunnel Win 10 WIRED

    Users
    -----
    IP MAC Name Role Age(d:h:m) Auth VPN link AP name Roaming Essid/Bssid/Phy Profile Forward mode Type Host Name User Type
    ---------- ------------ ------ ---- ---------- ---- -------- ------- ------- --------------- ------- ------------ ---- --------- ---------
    216.58.223.74 00:09:0f:09:00:12 logon 00:00:04 0/0/4 Wired default tunnel Win 10 WIRED
    54.236.95.188 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.147 78:e4:00:12:37:c6 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.98.182 f4:39:09:28:1d:79 logon 00:00:02 0/0/4 Wired default tunnel WIRED
    52.178.94.2 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    23.23.103.117 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    143.204.19.250 00:09:0f:09:00:12 logon 00:00:05 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.245 d0:d7:83:c1:43:af logon 00:00:07 NW-A-15 Wireless Corporate Warehouse/7c:57:3c:38:f3:81/g-HT Corporate Warehouse_aaa_prof tunnel Linux WIRELESS
    192.168.96.32 08:00:37:fe:f9:07 logon 00:00:02 0/0/4 Wired default tunnel WIRED
    192.168.96.207 00:21:9b:70:1f:75 logon 00:00:05 0/0/4 Wired default tunnel WIRED
    99.80.113.57 00:09:0f:09:00:12 logon 00:00:02 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.97.34 00:26:5a:83:7b:15 logon 00:00:00 0/0/4 Wired default tunnel WIRED
    192.168.98.126 f8:e9:03:02:75:76 logon 00:00:06 0/0/4 Wired default tunnel WIRED
    192.168.96.154 9c:d6:43:00:0d:fe logon 00:00:00 0/0/4 Wired default tunnel WIRED
    192.168.103.32 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    52.109.76.31 00:09:0f:09:00:12 logon 00:00:07 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.160 f0:7d:68:10:44:31 logon 00:00:00 0/0/4 Wired default tunnel WIRED
    52.142.84.61 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    3.219.192.6 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    54.204.214.136 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.106 bc:85:56:e6:95:a2 logon 00:00:04 0/0/4 Wired default tunnel WIRED
    192.168.30.220 90:4c:e5:3b:71:8c Unity Guest_cppm_prof 00:00:56 JF-O-1 Wireless Unity Guest/7c:57:3c:39:07:61/g Unity Guest_aaa_prof tunnel Win 7 WIRELESS
    185.60.219.35 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    52.114.74.43 00:09:0f:09:00:12 logon 00:00:02 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.154 9c:2a:70:69:0a:63 logon 00:00:05 0/0/4 Wired default tunnel WIRED
    192.168.96.171 f8:e9:03:02:76:14 logon 00:00:02 0/0/4 Wired default tunnel WIRED
    192.168.97.217 d4:ae:52:ae:ec:68 logon 00:00:02 0/0/4 Wired default tunnel WIRED
    192.168.98.122 ec:1f:72:b0:6c:0f logon 00:00:07 0/0/4 Wired default tunnel WIRED
    192.168.103.36 00:09:0f:09:00:12 logon 00:00:02 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.113 a0:51:0b:9b:5d:a2 logon 00:00:02 OW-C-13 Wireless Corporate Warehouse/7c:57:3c:3b:54:a1/g-HT Corporate Warehouse_aaa_prof tunnel Win 10 WIRELESS
    192.168.98.64 00:09:0f:09:00:12 logon 00:00:00 0/0/4 Wired default tunnel Win 10 WIRED
    185.60.219.9 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.103.30 00:09:0f:09:00:12 logon 00:00:07 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.97.28 00:26:5a:83:7a:4a logon 00:00:00 0/0/4 Wired default tunnel WIRED
    192.168.96.129 bc:30:5b:b2:93:ed logon 00:00:01 0/0/4 Wired default tunnel WIRED
    54.165.202.16 00:09:0f:09:00:12 logon 00:00:00 0/0/4 Wired default tunnel Win 10 WIRED
    52.109.120.2 00:09:0f:09:00:12 logon 00:00:03 0/0/4 Wired default tunnel Win 10 WIRED
    8.8.8.8 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    151.101.172.157 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    15.164.13.201 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.108.1 00:09:0f:09:00:12 logon 00:00:04 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.1 00:09:0f:09:00:12 logon 00:00:02 0/0/4 Wired default tunnel Win 10 WIRED
    52.114.74.75 00:09:0f:09:00:12 logon 00:00:04 0/0/4 Wired default tunnel Win 10 WIRED
    142.0.160.57 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.107.10 a8:87:b3:ab:55:51 Radio_cppm_prof 00:01:01 OW-C-03 Wireless Radio/7c:57:3c:3a:2f:04/g-HT Radio_aaa_prof tunnel Linux WIRELESS
    192.168.98.113 c4:e9:84:b1:a1:6c logon 00:00:00 0/0/4 Wired default tunnel WIRED
    52.221.30.100 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.176 80:26:89:72:e5:f1 logon 00:00:05 0/0/4 Wired default tunnel WIRED
    192.168.98.30 00:09:0f:09:00:12 logon 00:00:02 0/0/4 Wired default tunnel Win 10 WIRED
    40.126.1.135 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED

    Users
    -----
    IP MAC Name Role Age(d:h:m) Auth VPN link AP name Roaming Essid/Bssid/Phy Profile Forward mode Type Host Name User Type
    ---------- ------------ ------ ---- ---------- ---- -------- ------- ------- --------------- ------- ------------ ---- --------- ---------
    192.168.97.151 e4:b3:18:87:32:0f logon 00:00:06 0/0/4 Wired default tunnel WIRED
    192.168.98.1 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.136 c4:a8:1d:80:a1:49 logon 00:00:06 0/0/4 Wired default tunnel WIRED
    192.168.96.66 00:1f:1f:c0:31:13 logon 00:00:01 0/0/4 Wired default tunnel WIRED
    192.168.96.120 b8:ac:6f:37:34:92 logon 00:00:07 0/0/4 Wired default tunnel WIRED
    74.125.140.188 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.38 48:5f:99:ae:56:1f logon 00:00:04 0/0/4 Wired default tunnel WIRED
    104.24.108.122 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.98.178 f4:39:09:28:1d:69 logon 00:00:00 0/0/4 Wired default tunnel WIRED
    13.107.18.11 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.166 14:ab:c5:47:56:03 logon 00:00:07 0/0/4 Wired default tunnel WIRED
    192.168.97.1 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.108.28 d4:ae:05:ec:14:eb Logistics Guest_cppm_prof 00:00:45 OW-A-13 Wireless Logistics Guest/7c:57:3c:3b:1d:e2/g-HT Logistics Guest_aaa_prof tunnel Android WIRELESS
    192.168.108.38 00:b3:62:52:1f:11 Logistics Guest_cppm_prof 00:00:48 OW-C-13 Wireless Logistics Guest/7c:57:3c:3b:54:b2/a-VHT Logistics Guest_aaa_prof tunnel iPhone WIRELESS
    52.98.18.34 00:09:0f:09:00:12 logon 00:00:02 0/0/4 Wired default tunnel Win 10 WIRED
    209.85.233.188 00:09:0f:09:00:12 logon 00:00:01 0/0/4 Wired default tunnel Win 10 WIRED
    192.168.96.243 04:d6:aa:38:3a:27 logon 00:00:00 NW-A-15 Wireless Corporate Warehouse/7c:57:3c:38:f3:81/g-HT Corporate Warehouse_aaa_prof tunnel Linux WIRELESS
    104.94.81.252 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED
    13.107.3.128 00:09:0f:09:00:12 logon 00:00:06 0/0/4 Wired default tunnel Win 10 WIRED

    User Entries: 169/169
    Curr/**bleep** Alloc:375/17870 Free:353/17495 Dyn:728 AllocErr:0 FreeErr:0



  • 5.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 08:35 AM

    Tunnel mode, I have SITE B VLAN trunk on the switch port 300,310,320.



  • 6.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 08:47 AM

    In the scenario where you do not get an IP address, what do the logs indicate? 

     

    " Show log all | include dhcpd "

     

    In the scenario that you do get an IP address.

     

    what does " show user ip <IP of Client>  & show user-table | include <IP of Client>"  return?

     

    Where is the captive portal hosted? Is is it an Internal Captive Portal or an External Captive Portal?

     

     

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  • 7.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 08:30 AM

    guest logon, when I set it to another VLAN that is found at SITE A it works, but when I set it on VLAN SITE B, it doesn't work.



  • 8.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 09:01 AM

    Arubamaster) [mynode] (config) #show user ip "192.168.30.220"
    This operation can take a while depending on number of users. Please be patient ....


    Datapath Session Table Entries
    ------------------------------

    Flags: F - fast age, S - src NAT, N - dest NAT
    D - deny, R - redirect, Y - no syn
    H - high prio, P - set prio, T - set ToS
    C - client, M - mirror, V - VOIP
    Q - Real-Time Quality analysis
    u - Upstream Real-Time Quality analysis
    I - Deep inspect, U - Locally destined
    E - Media Deep Inspect, G - media signal
    r - Route Nexthop, h - High Value
    A - Application Firewall Inspect
    B - Permanent, O - Openflow
    L - Log

    Source IP or MAC Destination IP Prot SPort DPort Cntr Prio ToS Age Destination TAge Packets Bytes Flags CPU ID
    ----------------- --------------- ---- ----- ----- -------- ---- --- --- ----------- ---- ---------- ---------- --------------- -------


    Name: , IP: 192.168.30.220, MAC: 90:4c:e5:3b:71:8c, Age: 00:00:58
    Role: Unity Guest_cppm_prof (how: ROLE_DERIVATION_INITIAL_ROLE), ACL: 39/0
    Authentication: No, status: not started, method: , protocol: , server:
    Role Derivation: ROLE_DERIVATION_INITIAL_ROLE
    VLAN Derivation: Default VLAN
    Idle timeout (global): 300 seconds, Age: 00:00:00
    Mobility state: Wireless, HA: Yes, Proxy ARP: No, Roaming: No Tunnel ID: 0 L3 Mob: 0
    Flags: internal=0, trusted_ap=0, l3auth=0, mba=0, vpnflags=0, u_stm_ageout=1
    Flags: innerip=0, outerip=0, vpn_outer_ind:0, download=1, wispr=0
    IP User termcause: 0
    phy_type: g-, l3 reauth: 0, BW Contract: up:0 down:0, user-how: 14
    Vlan default: 300, Assigned: 300, Current: 300 vlan-how: 1 DP assigned vlan:0
    Mobility Messages: L2=0, Move=0, Inter=0, Intra=0, Flags=0x0
    SlotPort=0x2100, Port=0x105fa (tunnel 1530)
    Essid: Unity Guest, Bssid: 7c:57:3c:39:07:61 AP name/group: JF-O-1/JIN FEI Phy-type: g- Forward Mode: tunnel
    AP IP: 192.168.32.47
    RadAcct sessionID:n/a
    RadAcct Traffic In 437/55100 Out 28/6724 (0:437/0:0:0:55100,0:28/0:0:0:6724)
    Timers: L3 reauth 0, mac reauth 0 (Reason: ), dot1x reauth 0 (Reason: )
    Profiles AAA:Unity Guest_aaa_prof, dot1x:, mac: CP:n/a def-role:'Unity Guest_cppm_prof' via-auth-profile:''
    ncfg flags udr 0, mac 0, dot1x 0, RADIUS interim accounting 0
    IP Born: 1570017692 (Wed Oct 2 16:01:32 2019)
    Core User Born: 1570017598 (Wed Oct 2 15:59:58 2019)
    Upstream AP ID: 0, Downstream AP ID: 0
    User Agent String: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36
    HTTP based device-id info - Index: 62, Device: Win 7
    Overall device-id info - Index: 22, Device: Win 7 By: Auth-UA-Str
    Max IPv4 users: 2
    L3-Auth Session Timeout from RADIUS: 0
    Mac-Auth Session Timeout Value from RADIUS: 0
    Dot1x Session Timeout Value from RADIUS: 0
    Dot1x Session Term-Action Value from RADIUS: Default
    CaptivePortal Login-Page URL from RADIUS: N/A
    Reauth-interval from role: 0
    Number of reauthentication attempts: mac reauth 0, dot1x reauth 0
    mac auth server: N/A, dot1x auth server: N/A
    Address is from DHCP: yes
    ipuser_notify_action:NoAction/NoAction
    Per-user-log pointer (nil) (id -1), num logs -1
    RTTS disabled: rtts_throughput 19440 rtts_discard 0 rtts_reest 0 rtts_keepalive 0
    User added to cluster bucket-map: No

    The phy column shows client's operational capabilities for current association

    Flags: A: Active, B: Band Steerable, H: Hotspot(802.11u) client, K: 802.11K client, M: Mu beam formee, R: 802.11R client, W: WMM client, w: 802.11w client, V: 802.11v BSS trans capable, P: Punctured preamble, U: HE UL Mu-mimo, O: OWE client, S: SAE client, E: Enterprise client

    PHY Details: HT : High throughput; 20: 20MHz; 40: 40MHz; t: turbo-rates (256-QAM)
    VHT : Very High throughput; 80: 80MHz; 160: 160MHz; 80p80: 80MHz + 80MHz
    HE : High Efficiency; 80: 80MHz; 160: 160MHz; 80p80: 80MHz + 80MHz
    <n>ss: <n> spatial streams

    Association Table
    -----------------
    Name bssid mac auth assoc aid l-int essid vlan-id tunnel-id phy assoc. time num assoc Flags Band steer moves (T/S) phy_cap
    ---- ----- --- ---- ----- --- ----- ----- ------- --------- --- ----------- --------- ----- ---------------------- -------
    JF-O-1 7c:57:3c:39:07:61 90:4c:e5:3b:71:8c y y 1 10 Unity Guest 300 0x105fa g 36m:40s 1 WA 0/0 g

    90:4c:e5:3b:71:8c-7c:57:3c:39:07:61 Stats
    ------------------------------------------
    Parameter Value
    --------- -----
    Channel 11
    Channel Frame Retry Rate(%) 0
    Channel Frame Low Speed Rate(%) 0
    Channel Frame Non Unicast Rate(%) 0
    Channel Frame Fragmentation Rate(%) 0
    Channel Frame Error Rate(%) 0
    Channel Bandwidth Rate(kbps) 0
    Channel Noise 96
    Client Frame Retry Rate(%) 0
    Client Frame Low Speed Rate(%) 0
    Client Frame Non Unicast Rate(%) 0
    Client Frame Fragmentation Rate(%) 0
    Client Frame Receive Error Rate(%) 0
    Client Bandwidth Rate(kbps) 0
    Client Tx Packets 1948
    Client Rx Packets 112
    Client Tx Bytes 224419
    Client Rx Bytes 18622
    Client SNR 27
    A2c_SM SeqNum, Old SeqNums 150 0
    (Arubamaster) [mynode] (config) #



  • 9.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 09:12 AM

    (Arubamaster) [mynode] (config) #show rights "Unity Guest_cppm_prof"

    Valid = 'Yes'
    CleanedUp = 'No'
    Derived Role = 'Unity Guest_cppm_prof'
    Up BW:No Limit Down BW:No Limit
    L2TP Pool = default-l2tp-pool
    PPTP Pool = default-pptp-pool
    Number of users referencing it = 2
    Periodic reauthentication: Disabled
    DPI Classification: Enabled
    Youtube education: Disabled
    Web Content Classification: Enabled
    IP-Classification Enforcement: Enabled
    ACL Number = 39/0
    Openflow: Enabled
    Max Sessions = 65535

    Check CP Profile for Accounting = TRUE
    Captive Portal profile = Unity Guest_cppm_prof

    Application Exception List
    --------------------------
    Name Type
    ---- ----

    Application BW-Contract List
    ----------------------------
    Name Type BW Contract Id Direction
    ---- ---- ----------- -- ---------

    access-list List
    ----------------
    Position Name Type Location
    -------- ---- ---- --------
    1 Unity Guest_cppm_prof session

    Unity Guest_cppm_prof
    ---------------------
    Priority Source Destination Service Application Action TimeRange Log Expired Queue TOS 8021P Blacklist Mirror DisScan IPv4/6 Contract
    -------- ------ ----------- ------- ----------- ------ --------- --- ------- ----- --- ----- --------- ------ ------- ------ --------
    1 user controller6 svc-http captive Low 6
    2 user controller svc-http dst-nat 8080 Low 4
    3 user any svc-https captive Low 6
    4 user any svc-http captive Low 6
    5 any any svc-v6-icmp permit Low 6
    6 any any svc-v6-dns permit Low 6
    7 any any svc-v6-dhcp permit Low 6
    8 user any svc-http dst-nat 8080 Low 4
    9 user any svc-https dst-nat 8081 Low 4
    10 any any svc-dns permit Low 4
    11 any any svc-dhcp permit Low 4

    Expired Policies (due to time constraints) = 0
    (Arubamaster) [mynode] (config) #



  • 10.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 09:19 AM

    The following ACLs may to be the issue. (Assuming this is the role the client falls into after receiving an IP)

     

    3 user any svc-https captive Low 6
    4 user any svc-http captive Low 6

     

    There are no actions mapped to the ACLs (Permit / Deny), I only see a priority mapped to the ACLs.

     

    Try

     

    User captive svc-http permit 

    User captive svc-https permit

     

    I assume that " captive " is the netdestination that points to the CPPM server?

     

    Show netdestination "captive"

     

    Also if the initial role is guest-logon and that does not change after receiving an IP, check if the traffic to CPPM is allowed in it.

     

    show rights guest-logon

     

    Check to see if traffic to CPPM server is allowed in this role.

     

     

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  • 11.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 09:07 AM
      |   view attached

    Attachment(s)

    txt
    support-logs.txt   34 KB 1 version


  • 12.  RE: Captive portal not working on Guest network

    Posted Oct 02, 2019 09:10 AM

    Is traffic to the CPPM server allowed in the initial role?

     

    show rights " Unity Guest_cppm_prof "

     

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