I am trying to manage our guests accounts via the REST API.
Creating an account works fine. But as soon as somebody tries to use it via guest portal, he gets the following message: username and password lookup failed .
The new account is listed in Manage Guest Accounts. When I try to edit any value in the the following error occurs:
Another error occurs, when I try to edit the account via multi edit.
Version: ClearPass Guest 184.108.40.206399
Does anybody know what went wrong ?
What error are you seeing in application.log under Guest module
.Are you creating guest user with or without password using API?
Normally we see this error, if password is not linked to the user account, are you seeing for all users are specific to any user?
If you are creating user with password but still it failing then issue would be with db ,are you able to manually create guest user? I would recommend to upgrade server to 6.8.x code and check the status, as we have done few enhancement related to Guest DB in this codes.
Yes, highly likely you are not passing the password. The API does not auto generate these (by design). What CPPM version are you on? Later releases stop you from getting into this situation.
Yep, that was it. As soon as I created the user with a password it worked.
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