Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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VIA constant disconnect in a cluster

  • 1.  VIA constant disconnect in a cluster

    Posted Apr 30, 2020 01:28 PM

    Hi, we have a setup (lab environment) with 2 MCs, MC1 & MC2 in a cluster, where VIA VPN is being done to one of the MCs through an AP in the cluster. Here's a description of the problem:


    1. VPN client connects successfully. I can see ipsec SA built successfully in the logs
    2. VPN client disconnects itself constantly & rebuilds constantly, every few seconds. 
    - Controllers clustered
    - Client connected to AP2, A-AAC is MC2
    - Client's A-UAC is MC2
    - Client VPN opens successfully to MC1, but keeps getting torn down.
    During testing, we created 2 VIA connection profiles, one for MC1 and one for MC2. We noticed that when:
    - VIA VPN to MC2, Client's A-UAC is MC2, connection is stable. No disconnects.
    - VIA VPN to MC1, client's A-UAC is MC2, constant disconnects. 
    So when the client's VIA VPN controller is different from its A-UAC, the disconnect issue is seen.
    In the errorlog, we see the following log repeatedly:

    datapath-userrem(ipv4/L2) failed: mac=00:00:00:00:00:00 IP=, action=0x8001



  • 2.  RE: VIA constant disconnect in a cluster

    Posted May 04, 2020 04:27 PM

    Take a look at this: https://support.hpe.com/hpesc/public/docDisplay?docId=a00098430en_us


    VIA itself does not support controller/MD clustering in AOS8, as it does not have the notion of active anchor and standby anchor for the VPN session. VIA controllers are typically standalone or VRRP active/standby. 


  • 3.  RE: VIA constant disconnect in a cluster

    Posted May 04, 2020 04:30 PM

    I asked someone internally for comment, and this is what they responded:


    "We have not tested this type of scenario before. But the big problem in this test is that the VIA client also functions as a wireless client which connects to a CAP.


    A typical VIA client should come from a remote site and it has no way to connect to a CAP which terminates at the same VIA controller, and its MAC address a all “0”, it wont have a UAC as campus wireless client. In a word, this test is not a valid test for our VIA solution. I will recommend testing with a client which does not connect to campus AP which terminates to the same VIA controller."

  • 4.  RE: VIA constant disconnect in a cluster

    Posted May 04, 2020 06:00 PM

    Ok good to know, thank you both!!