Hi All,
I need assistance with Lync Voice Monitoring. The first problem I have is that Aruba is currently reporting that there is a client on a Lync call for 3 days when that call has been long disconnected. This is because I had a configuration error with Lync SDN when I set it up recently, and when I restarted the SDN service the hangup was not recorded to Aruba. Is there a way to fix this? I already tried having the client disconnect from the WiFi for 30 seconds, but that didn't resolve the issue. The status in Aruba is showing that the call is on HOLD.
The second problem is that about 50% of the calls that go on, there is no R-Value/QoE score reported even though some of the duration of those calls are longer than 1000seconds. Any suggestions why this may be? I did see that for Real Time QoE recording that we couldn't have the APs in Tunnel Mode (decrypt tunnel, or split tunnel preferred) which is our current configuration, but I thought the Lync SDN was suppose to report all that information.
Also, the Lync SDN I have installed is API Version 2.0. 1.2 is no longer available for download, however I did enable backwards compatibility mode on the API.