Security

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Enterprise security using ClearPass Policy Management, ClearPass Security Exchange, IntroSpect, VIA, 360 Security Exchange, Extensions and Policy Enforcement Firewall (PEF).
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Error sending SMS message over SMTP

  • 1.  Error sending SMS message over SMTP

    Posted Sep 13, 2012 04:54 PM
      |   view attached

    NO Carrier specified.  Do I need to add it to the send SMS form/field?  it works when I send a test when creating the SMS gateway.



  • 2.  RE: Error sending SMS message over SMTP

    Posted Sep 13, 2012 05:23 PM

     

    For every user that is created that you want to use SMS over SMTP you need to ensure that the form that creates the user (guest self-registration, for example) has the visitor_carrier attribute, so the SMS over SMTP service knows which carrier format is used to send the SMS..

     

     

     



  • 3.  RE: Error sending SMS message over SMTP

    Posted Sep 14, 2012 09:48 AM
      |   view attached

    I already have it on the "Create Guest Account" page.  I chose the correct carrier from the drop down.



  • 4.  RE: Error sending SMS message over SMTP

    Posted Sep 21, 2012 10:42 AM

    Can you confirm you are on the most recent 3.9 release?  There were some updates in one of the updates related to SMS over SMTP.

     



  • 5.  RE: Error sending SMS message over SMTP

    Posted Sep 21, 2012 10:47 AM

    I am on version 'Aruba ClearPass Guest OS release 3.9'



  • 6.  RE: Error sending SMS message over SMTP

    Posted Sep 21, 2012 10:58 AM

    Yes, but that does not show the point release.  Does running Administrator > Plugin Manager > Update Plugins come up clean?



  • 7.  RE: Error sending SMS message over SMTP

    Posted Sep 21, 2012 11:01 AM

    New Plugins: 0 There are no new plugins available for installation at this time.



  • 8.  RE: Error sending SMS message over SMTP

    Posted Sep 21, 2012 11:06 AM

    I woulod open a ticket with support.  Looks like a bug.  You confirmed when you edit the user the carrier is saved?  I see it is in your create form, but you do want to make sure that it took. 



  • 9.  RE: Error sending SMS message over SMTP

    Posted Sep 21, 2012 11:08 AM

    ok thanks!