Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Multiple failed APs - fried Ethernet port

  • 1.  Multiple failed APs - fried Ethernet port

    Posted Dec 04, 2012 10:10 AM

    Hello all, I have searched for, and found, a few issues related to mine. Although, I never located a solution or root of the issue I'm having. I work for a university and we have been deploying Aruba AP 105s across our campus. We've deployed roughly 2000 APs and are about 1/3 of the way done with our deployment. 

     

    The more access points that we put out the more we're noticing this problem. We have a monitoring program called spectrum. Every morning when we come in there will be about 5 new access points that are down. When we go to the physical AP we get a blinking red power light that seems to strobe in 10 second intervals. 

     

    We are running Juniper EX 3200, 4200 & 4200 POE+ switches. 

     

    We have looked at the power settings in the Juniper switches and the APs seem to be pulling around 5.4 - 6.5 volts. I have tried to find something in the switch logs that would indicate a power surge or anything that might cause the AP to become unresponsive. 

     

    The AP itself is only responsive when a power injector is used to supply the power. Even after a factory default the Ethernet port cannot be used to power the AP back on. I have also tried to find some sort of log on the AP itself but I'm not sure there is anything of the sort on the 105s? 

     

    Any thoughts or suggestions would be appreciated. Thank you! 


    #3200


  • 2.  RE: Multiple failed APs - fried Ethernet port

    Posted Dec 04, 2012 10:48 AM

    The AP-105 pulls 15.4 watts when it's working. From my Cisco 3560s:

     

    Fa0/46 auto on 15.4 Ieee PD 3 15.4
    Fa0/48 auto on 15.4 Ieee PD 3 15.4

     

    I haven't experienced issues with the 3560s; the 4200 switches should be able to handle the 105s because according to their literature they put out at least Class 3 15.4W...the EX3200 appears to do it but only on 8 ports. 

     

    You can certainly put a lot of force on a non-POE+ switch with 24 Aruba APs. That's the total output available on a Cisco 3560, so make sure you're not putting more APs on the switch than the available POE can handle.



  • 3.  RE: Multiple failed APs - fried Ethernet port

    Posted Dec 04, 2012 10:54 AM

    We have the switch ports set to a capability of 15.4 volts. The APs just don't seem to pull that much from it. So basically (how I understand it) is that the ports have a roof cap of 15.4 volts and whatever is plugged into the PoE port just pulls whatever voltage it needs?

    We also have a maximum of 6 APs on any given switch. It's a dorm setting so there are tons of wired ports which means quite a few switches so we've tried to balance the power load between the switches available in the closet.

    Thanks for your help! :)



  • 4.  RE: Multiple failed APs - fried Ethernet port

    Posted Dec 04, 2012 01:00 PM

    Hi Pettet,

     

    This has been escalated to Aruba Networks' support team. One of our support engineers should be reaching out to you soon.

     

    Regards,



  • 5.  RE: Multiple failed APs - fried Ethernet port

    Posted Dec 04, 2012 01:05 PM

    Awesome! Thank you!



  • 6.  RE: Multiple failed APs - fried Ethernet port

    Posted Dec 17, 2012 10:57 AM

    We have just begun deploying AP-105 access points via POE and have had two out of 10 fail with the same symptoms in the last few days. They stop responding, then the only the red power button flash every 10 seconds. No activity at all via the console port.

     

    These are powered from a Cisco 2960s switches.

     

    Any more information on the problem Aruba?

     

    Thank you.

     

    Mike

     

     



  • 7.  RE: Multiple failed APs - fried Ethernet port

    Posted Dec 17, 2012 01:35 PM
      |   view attached

    Was there any log on the 2960 switch that contains the following error: " Power Controller reports power Imax error detected"?

     

    If there was, I would invite you to review the following post:  https://supportforums.cisco.com/thread/157276 for more information.

     

    Another action on the Aruba side could be to upgrade to 6.1.3.6 after reviewing the release notes page 9 for resolved issues (bug # 57624)

     

    Regards,

    Mak

     

     

    Attachment(s)



  • 8.  RE: Multiple failed APs - fried Ethernet port

    Posted Dec 17, 2012 04:21 PM

    Hi,

     

    There was not any errors in regard to the one you were looking for  " Power Controller reports power Imax error detected"?  on the switch where the two AP's have failed. 

     

    In regards to the bug fix on the new code, as far as I can tell the AP-105's did not fail after a reset or reboot. They failed while working.

     

    Any thing else we can look at?

     

    Thank you.

     

    Mike



  • 9.  RE: Multiple failed APs - fried Ethernet port

    Posted Dec 17, 2012 04:24 PM

    Pettet,

     

    Have you found anything out on why the AP's are failing? We are just starting to roll these out and would love to know what is going on before they get deployed.

     

    Thanks.

     

    Mike



  • 10.  RE: Multiple failed APs - fried Ethernet port

    Posted Jan 02, 2013 03:45 PM

    We have upgraded to the latest software version and since that time (around 10 days) we have not experienced any other 105 failures. 

     

    So if you have not upgraded yet you may want to do that.

     

    Mike



  • 11.  RE: Multiple failed APs - fried Ethernet port

    Posted Feb 26, 2013 08:21 PM

    We are at the begining of a deployment in an hospital here, and at this time I have 2 AP 105 that failed the same way after a controller reboot.  I try to upgrade from ArubaOS 6.1.3.5 to 6.1.3.7 but these to AP still dont work (PWR red light flashing every 10 seconds).  Try the Cisco workaround with the  "power inline port 2x-mode" command on a 2960s POE+ 12.2 55(se5), but still the same problem.

     

    can someone help?

     

    ty



  • 12.  RE: Multiple failed APs - fried Ethernet port

    Posted Feb 27, 2013 12:15 AM

    AirDD: Those AP's are likely dead and should be RMA-ed.



  • 13.  RE: Multiple failed APs - fried Ethernet port

    Posted Feb 27, 2013 12:10 PM

    I agree they sound dead or mostly-dead, but have you tried connecting a serial cable and watching the boot (or non-boot) proceed?



  • 14.  RE: Multiple failed APs - fried Ethernet port

    Posted Feb 27, 2013 04:44 PM

    I tried a serial connection to the console port on a good ap to see a normal boot process and when connected to my dead AP, I just saw a no-boot process (only black console screen).

     

    I will have these AP replaced, thanks guys!



  • 15.  RE: Multiple failed APs - fried Ethernet port

    Posted Apr 25, 2013 03:25 PM

    I have recently started having this same problem.  Three AP-105's have failed this past week with the error (Power Controller reports power Imax error detected) on the switchport.  The APs are only show flashing red light every 5-10 seconds and no console activity upon reboot.  Swapping the AP out with a new/known working AP does the trick.  My question is what is the root cause and will it continue to happen?

     

    I am running Cisco 3750G-48PS-S switches with 12.2(46)SE software code.  The Aruba controllers are running 6.1.3.5 code.

     

    At this point all I know to do is RMA the AP under the LLW.

     

    Any new info is appreciated.

     

    Thanks,

    Phillip K.



  • 16.  RE: Multiple failed APs - fried Ethernet port

    Posted Apr 25, 2013 03:32 PM

    Phillip,

     

    A support bulletin on the Aruba support website may point to a possible cause for the problem you're seeing: http://support.arubanetworks.com/LinkClick.aspx?link=http%3a%2f%2fsupport.arubanetworks.com%2fDOCUMENTATION%2ftabid%2f77%2fDMXModule%2f512%2fCommand%2fCore_Download%2fDefault.aspx%3fEntryId%3d10698&tabid=37&mid=381

     

    You may want to consider upgrading to 6.1.3.6 or later.

     

    Thanks,

    /Onno Harms, Aruba.



  • 17.  RE: Multiple failed APs - fried Ethernet port

    Posted Apr 25, 2013 03:36 PM

    Update the firmware on the controller to the latest. I believe the problem is with a command that gets sent from the controller in regards to the power of the units. We went through 2 or 3 105's in short order. RMA'd them and upgraded the controller software and we have not had a problem since.

     

    Mike