We have an issue where users with iOS devices frequently find themselves attached to the open network when they should be on the WPA2 network. I suspect that this generally occurs shortly after the user changes their password and fails authentication on the WPA2 network. Our old password policy was to change passwords every 90 days so there were ample users who forgot to change all devices...
Management wants us to have the user prompted for their credentials on the WPA2 network and to not fail over to the open network. The best solution that I've found is to encourage the users to use Quickconnect to configure their device so that the profile takes precendence over the open network.
Has anyone else seen a similar issue and if so, how did you deal with it?
Our solutuiobn is basically the same as yours, but we currently use a different solution to create the profiles.
We direct all users to use our onboarding portsl to setup their devices for our 802.1X network.
If the device is not 802.1X capable, they are instructed to register the mac address for our non-802.1X network.
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