It is not normal that you would not have firmware to attach access points on a controller or to boot it when you purchase. The controllers -ALWAYS- ship with software pre-loaded, so there is no need to upgrade them when you buy them. Can you please submit a screen shot of the controller WEBUI when it boots to the error?
To fill in some blanks/background here...
Where did you obtain the hardware ? e.g. from a reseller as NEW or USED from some other means ? You are referencing fairly new hardware, so I expect new but figured I would clarify.
The Support folks would have looked up the serial number of the controller you are referencing (3200XM) and analyzed whether there was 'ArubaCare' support on that hardware. Did they provide an explanation of what they found? Did you purchase/do you recall purchasing ArubaCare support from the reseller for the hardware ?
There is a page under Configuration> Control Plane Security. Turn on auto cert provisioning and click on apply. In about 5 minutes your first access point should appear...
Glad to hear it. A video on basic controller setup is here:
How can I get the free firmware for airwave and airmesh that I can use in lecturing only. Please answer me!!!
You should contact your local Aruba salesperson.
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