Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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AP total down with RED zero

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  • 1.  AP total down with RED zero

    Posted Apr 30, 2014 10:05 AM

    Hello

     

    I am still facing the problem with access point I've changed from 3.3 AOS ro 6.3 AOS 

    I was able to detect the APs before for a while and next all APs went down 

    but with 6.3 AOS I have this RED zero !! does this mean anything ?

     

    Capture.JPG

     

    Thanks in advanced

    Regards

     



  • 2.  RE: AP total down with RED zero

    EMPLOYEE
    Posted Apr 30, 2014 10:10 AM
    Did you upgrade directly to 6.3? There is a step upgrade process from code
    that old.

    The red 0 is no different than a black 0.


  • 3.  RE: AP total down with RED zero

    Posted Apr 30, 2014 10:14 AM

    thanks for your reply 

    yes I upgrade from 3.3.2.13 to 6.3.1.5_43118 directly 

     

    Regards

     

     



  • 4.  RE: AP total down with RED zero

    EMPLOYEE
    Posted Apr 30, 2014 10:19 AM
    You should contact Aruba TAC.

    3.3 to 6.3 is not a supported upgrade path.

    Did you read the release notes?


  • 5.  RE: AP total down with RED zero

    Posted Apr 30, 2014 10:20 AM

    could you tell me which version I should update first ? and next to 6.3 ?

     

    also with 3.3 it was the same problem do you have any idea why ?? I posted my configurations on my previous thread in the community

     

    Regards



  • 6.  RE: AP total down with RED zero

    EMPLOYEE
    Posted Apr 30, 2014 10:23 AM
    Please look at the release notes for 6.3. It goes over the upgrade path.

    You should also contact Aruba TAC at this point.


  • 7.  RE: AP total down with RED zero

    Posted Apr 30, 2014 10:26 AM

    ok I will contact them 

    my purpose from upgrade was to check if I can make APs up all time and stable 

    I've been in this since few days and nothing work with me 

    I read a lot of threads on community but nothing works 

     

    my core-switch and aruba controller can ping each other and the settings are very simple and I didn't involve too many only the basics and still APs is not detected yet 

     

    I hope to find my solution here cause I like the support from this community it is very swift

     

    Regards



  • 8.  RE: AP total down with RED zero

    Posted Apr 30, 2014 10:31 AM

    I wonder if the APs firmware was upgraded when I upgrade from 3.3 to 6.3 AOS and that is why I can't detect them anymore 

    cause right now I downgrade to 3.3 and still can't detect them ? does that make any since ?



  • 9.  RE: AP total down with RED zero

    Posted Apr 30, 2014 10:30 PM
    Hi,

    Can you please console in to the ap and to see what msgs are coming. I would also try to do purgeenv or reset the ap to factory default to see if that helps.

    Thank you.


  • 10.  RE: AP total down with RED zero

    Posted May 01, 2014 06:20 AM

    I went back to 3.3 AOS and configured basic configurations and it worked but it took a while to detect the APs but it is okay as long as it is wokring I am working on it now 

    thanks for all of your support guys