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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Clients being dropped following ArubaOS upgrade to 6.3.1.2

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  • 1.  Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jan 15, 2014 03:00 PM

    We are experiencing a problem with clients getting dropped and having trouble reconnecting to our WLAN.  The symptoms started showing up following an upgrade of our 6000 controller from ArubaOS 6.1.3.9 to 6.3.1.2.  We have a mix of AP61 and AP105 AP's installed at nine schools and it appears that the problem is happening with the AP61's.  

     

    I observed the problem myself using an iPad with IOS 7.0.4 and a MacBook Pro with Mavericks sitting near a test AP61 and then later using an AP105 for comparison.  During the course of a day, the devices would suddenly disconnect from the AP61 with no obvious correlations to traffic, RF conditions or other situations.  The iPad would cycle through the three SSID's trying to connect.  Occasionally it would reconnect to a network and then drop.  The MacBook would disconnect and simply stay disconnected until I reselected a network.  Both devices were observed dropping at the same time.  The problem wasn't seen while running an AP105 in otherwise identical test conditions.  It doesn't appear to be interference or signal quality related because a similar symptom is happening across the sites, including my test setup.

     

    The networks incidentally include an open and a WPA2/radius authenticated network.  The problem seems to happen regardless of which SSID is connected. 

     

    Any thoughts about what this could be?

     

    Thanks, 
    Jon

     



  • 2.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jan 15, 2014 03:21 PM

     

    Can you check the following :

     

    show ap debug system-status ap-name <apname> | begin CPU

     

    and see what's the utilization of that particular AP61



  • 3.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jan 16, 2014 08:07 AM

    Thanks Victor.

     

    Here is an example from one of the AP's where the problem was obeserved:

     

    CPU and Memory Usage
    --------------------
    Timestamp CPU Util(%) Memory Util(%)
    --------- ----------- --------------
    2014-01-16 08:03:58 49 74
    2014-01-16 08:03:48 38 74
    2014-01-16 08:03:38 42 74
    2014-01-16 08:03:28 46 74
    2014-01-16 08:03:18 50 74
    2014-01-16 08:03:08 34 74
    2014-01-16 08:02:58 34 73

    Peak CPU Util in the last one hour
    ----------------------------------
    Timestamp CPU Util(%) Memory Util(%)
    --------- ----------- --------------
    2014-01-16 07:14:53 95 74

     

    Unfortunately, I don't have past baselines for comparing this to how they behaved before upgrading.  It is surprising to see that the utilization peak was so high at a time that normally wouldn't be very busy.



  • 4.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jan 16, 2014 08:11 AM

    Is it AP105 units?

    If so -  there is a known cpu utilization bug when using version 6.3.1.2

     

     



  • 5.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jan 16, 2014 08:14 AM

    No the units I'm seeing the problem on are AP61's.  We have AP105's but they don't appear to be having this symptom.

    Also, I will try your other suggestion regarding the Client Match and see how things behave today.

     

    Thanks,

    Jon



  • 6.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jan 15, 2014 04:09 PM

    Disable Clientmatch under arm profile and see if the issue stops.

     

    original.png



  • 7.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2
    Best Answer

    Posted Jan 15, 2014 11:29 PM

    Please open a case with support.  There are a number of reasons why this could be happening.  We could all take turns guessing here, but TAC is your best bet, if you want to get this addressed.



  • 8.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jan 16, 2014 08:01 AM

    Thanks, I had planned to do that after checking here for advice.  I thought it might turn out to be a symptom others had experienced and resolved.  I'll try a few of the suggestions and then contact support.



  • 9.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Feb 19, 2014 02:38 PM

    For anyone still following, I have opened a case with Aruba support as recommended earlier.  Although the suggestions were informative, we continue to have the problem.  If a solution is found I'll be sure to provide an update.

     

     



  • 10.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Mar 13, 2014 08:11 AM

    After working with support, it was found that settings in our ARM and radio profiles were causing the problem.  I can't say for sure exactly how but we know this from applying test profiles for these settings using defaults.  



  • 11.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jul 07, 2014 10:11 AM

    Have you found a solution to this problem? If yes, can you share your solution? What changes and fine tunes did you do to the ARM and Radio settings to manage this problem?



  • 12.  RE: Clients being dropped following ArubaOS upgrade to 6.3.1.2

    Posted Jul 07, 2014 12:31 PM

    Unfortunately, that isn't easy to answer here and most likely wouldn't help your own situation.  I say that because our problem was actually a number of different issues that involved the controller configuration as well as specific settings in our underlying wired network.  I worked with support for a lengthy period of time on this but it did yield improvements, so you may want to contact support as well if you've had long running problems.