I have 3 SSID Secured side for the network, one for printers and a guest. User log on to the secure side using their user name and password issued. As PC sleep or are shut off and they wake up no longer able to log onto the secure side. The guest side is working fine. This is my first time working on a Aruba network and need some help.
Which Aruba solution are you using? Controller Based+APs or Instant-APs ?
Is there an error message on the client?
What 'user role' do the users on the secure-ssid get when you look at monitoring/clients on the WEBUI of the 3400 ?
No message I tried rest password no luck
Employ the system is not being fully used who ever set this up keep it very simple I was not here for the install
Looks like it uses a server on the network to get authentication
Navigate to Diagnostics/aaa test server and try to input a users credentials there as a test.
This test will also indicate which server was set up when you were not there... see if you recognize that server IP address.
If you do, I would restart that server if its just doing radius (as it isn't likely doing it well right now). If that server has other functions I would hold off on resetting just yet.
if i wire into the network I have no problem with the user. when I get back to work I will check the server
Wiring into the network likely doesn't use the 802.1x protocol, whereas Wireless does. That's why you see the difference.
Let's pick up this conversation when you are back in the office.
Sounds good I Appreciate your help
When this occurs you should try enabling debugging for that particular device mac address and see if you can more information :
logging level debugging user-debug <device mac>
You can also run the following :
show show auth-tracebuf | include <device mac> --- This command will give you an overview of whats going on with the authentication process
What Radius server are you using ? You should also check the logs in the radius server to see if there's any error message
What AOS version do you have installed ?
Does this also happens if you disable the wireless NIC or it just happens when device comes from a doze state ?
Note: Make sure you disable the debugging when you are done troubleshooting : no logging level debugging user-debug <device mac>
No radius server just active directory they are using 2003 server
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