Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate.

  • 1.  AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate.

    Posted Dec 20, 2016 11:02 AM

    Client will not connect (authenticate). Aruba controller 7030 on 6.4.4.10 code. I have tried multiple code versions 6.4.4.4- 6.4.4.11. Clients will work on other AP's (135, 205, 225, 325) on the same controller, same configuration. 

    HP tablets will not work on open guest network on an ap 215 either. 



  • 2.  RE: AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate.

    Posted Dec 20, 2016 11:16 AM

    What are all the options on the SSID profile configuration in the Aruba Controller?

    What is the WLAN card and driver date of the HP Elitepad?



  • 3.  RE: AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate.

    Posted Dec 20, 2016 02:15 PM

    Windows 8.1
    Broadcom 802.11 abgn SDIO adapter
    Driver version 5.93.99.207


    SSID Profile "xxx"
    ----------------------
    Parameter Value
    --------- -----
    SSID enable Enabled
    ESSID xxx
    Encryption wpa2-aes
    Enable Management Frame Protection Disabled
    Require Management Frame Protection Disabled
    DTIM Interval 1 beacon periods
    802.11a Basic Rates 6 12 24
    802.11a Transmit Rates 6 9 12 18 24 36 48 54
    802.11g Basic Rates 5 11
    802.11g Transmit Rates 5 6 9 11 12 18 24 36 48 54
    Station Ageout Time 1000 sec
    Max Transmit Attempts 8
    RTS Threshold 2333 bytes
    Short Preamble Enabled
    Max Associations 64
    Wireless Multimedia (WMM) Enabled
    Wireless Multimedia U-APSD (WMM-UAPSD) Powersave Enabled
    WMM TSPEC Min Inactivity Interval 0 msec
    Override DSCP mappings for WMM clients Disabled
    DSCP mapping for WMM voice AC (0-63) 56
    DSCP mapping for WMM video AC (0-63) 40
    DSCP mapping for WMM best-effort AC (0-63) 24
    DSCP mapping for WMM background AC (0-63) 8
    Multiple Tx Replay Counters Disabled
    Hide SSID Disabled
    Deny_Broadcast Probes Disabled
    Local Probe Request Threshold (dB) 0
    Auth Request Threshold (dB) 0
    Disable Probe Retry Enabled
    Battery Boost Disabled
    WEP Key 1 N/A
    WEP Key 2 N/A
    WEP Key 3 N/A
    WEP Key 4 N/A
    WEP Transmit Key Index 1
    WPA Hexkey N/A
    WPA Passphrase N/A
    Maximum Transmit Failures 0
    EDCA Parameters Station profile N/A
    EDCA Parameters AP profile N/A
    BC/MC Rate Optimization Disabled
    Rate Optimization for delivering EAPOL frames Enabled
    Strict Spectralink Voice Protocol (SVP) Disabled
    High-throughput SSID Profile ht-ssid-enabled
    802.11g Beacon Rate default
    802.11a Beacon Rate default
    Video Multicast Rate Optimization default
    Advertise QBSS Load IE Disabled
    Advertise Location Info Disabled
    Advertise AP Name Disabled
    802.11r Profile N/A
    Enforce user vlan for open stations Disabled
    Enable OKC Enabled



  • 4.  RE: AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate.

    Posted Dec 20, 2016 04:23 PM

    Have you tried adding the lower rates back in?



  • 5.  RE: AP 215 connectivity issue (HP ElitePad 1000 G2 and HP ElitePad Pro 10 EE ) will not authenticate.

    Posted Dec 20, 2016 04:56 PM

    I did not try to add the lower rates. It really does not make any sense when the different AP models work using the same controller and configuration. AP's 135, 205, 225, and 325 work with this client without an issue. 

    I assumed the radio chipsets were simular accross the 200 series ap's. I opened a tac case but was wondering if anyone else came accross the issue. I can try the lower rates and test. Thank you