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We keep getting " Blocked devices" when trying to add new IAP in Aruba Central. How can we troublesh

  • 1.  We keep getting " Blocked devices" when trying to add new IAP in Aruba Central. How can we troublesh

    Posted Dec 27, 2016 01:59 PM

     It is a new device that I'm trying to add, but it says blocked device on Aruba Central. Could someone pls advice as what can be done for this issue?

     

    Regards,

     

    Nivedita Aravindan



  • 2.  RE: We keep getting " Blocked devices" when trying to add new IAP in Aruba Central. How can we troublesh

    Posted Dec 29, 2016 12:12 PM

    Do you have the AP assigned from a license perspective in Global Settings --> Devices and Subscriptions --> Device Provisioning?



  • 3.  RE: We keep getting " Blocked devices" when trying to add new IAP in Aruba Central. How can we troublesh

    Posted Feb 23, 2017 03:42 AM

    Hi Nivedita,

     

    This will generally occur if device is mapped to incorrect customer account in our repository & license is assigned to it.

     

    If this is the case, we need to moved to your account so that it can be added on Central.

     

     



  • 4.  RE: We keep getting " Blocked devices" when trying to add new IAP in Aruba Central. How can we troublesh

    Posted Jul 24, 2020 09:51 AM

    Check Aruba Activate. Confirm that the MAC you are trying to add is either not listed in activate, or in the 'default' folder. I had an AP in a folder other than default and received the same error in Central. After I moved the AP to the default folder in Activate I was able to add it in Central without a problem.