Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Master controller's "network summary" page stopped reflecting mesh node AP statuses of local

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  • 1.  Master controller's "network summary" page stopped reflecting mesh node AP statuses of local

    Posted Mar 07, 2017 08:17 AM

    Hi,

    My setup comprises of a Master and Local controller. 
    The APs in the setup are operates as:
    1) Normal Campus APs
    2) Mesh node APs(Mesh portals and Mesh points).
    The APs are configured in fast failover mode with LMS IP as that of local controller and Backp LMS IP as that of the Master controller. 

     

    The problem is for over months together, I was seeing all the AP statuses of both normal and Mesh node APs on the Master controller's Network Summary tab(Monitoring -->Network Summary).
    However today, the network summary page shows the Mesh node APs as down on Network summary page of Master, even though they are up on the local controller. From services standpoint, I am not running into issues.

    Has anyone ran into similar issues with code: 6.5.0.2?

    What is the expected behaviour?



  • 2.  RE: Master controller's "network summary" page stopped reflecting mesh node AP statuses of local

    Posted Mar 07, 2017 11:19 PM

    Hi Adnan,

     

    Please run the following command & check if those AP's are listed as down on master's CLI as well

     

    show ap database



  • 3.  RE: Master controller's "network summary" page stopped reflecting mesh node AP statuses of local

    Posted Mar 08, 2017 08:14 AM

    Hi Nitesh,

     

    Interestingly I see the Mesh portals and Mesh points reflected as up in "show ap database summary" and "show ap database".

    This however is not getting reflected in the "Monitoring -->Network Summary" on the Master controller.

     

     



  • 4.  RE: Master controller's "network summary" page stopped reflecting mesh node AP statuses of local
    Best Answer

    Posted Mar 09, 2017 08:31 AM

    Hi Adnan,

     

    Please try restarting the following processes during non-production hours & see if it fixes the issue.

     

    (Aruba) #process restart httpd

    WARNING: Do you really want to restart process: httpd (y/n): y

    Restarting: httpd

     

    (Aruba) #process restart arci-cli-helper

    WARNING: Do you really want to restart process: arci-cli-helper (y/n): y

    Restarting: arci-cli-helper

     

    It will take couple of minutes for the process to restart. We can monitor the same using the following command:

     

    show process monitor statisitics | include httpd

    show process monitor statistics  | include arci-cli-helper

     

    When both the process shows up in running state post the restart, please veirfy the status on the Web UI.



  • 5.  RE: Master controller's "network summary" page stopped reflecting mesh node AP statuses of local

    Posted Mar 09, 2017 01:27 PM

    Thanks Nitesh for all your prompt responses.

     

    The issue had disappeared on its own. Now the Network summary page on the master is seen reflecting all the Mesh node APs as well.

     

    Is there a way around to know the reason of this intermittent issue?



  • 6.  RE: Master controller's "network summary" page stopped reflecting mesh node AP statuses of local

    Posted Mar 09, 2017 10:22 PM

    Hi Adnan,

     

    It is difficult to get to the root cause of this issue without debugging.

     

    In case I come across this issue or firmware in which similar issue might have reported/fixed, I will update the thread with the required information.