Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Problems connecting iPhone 12 Pro to AP515

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  • 1.  Problems connecting iPhone 12 Pro to AP515

    Posted Jul 29, 2021 11:43 AM
    Does anyone here recognize a problem with connecting iPhone 12 pro max, previous models work just fine on same SSID, to AP515? The clients can connect using the right password (PSK) but won't get an IP address. I can see the client in MM under "clients" with only their MAC address.

    MM is acting DHCP server in my environment.

    Please supply any commands I can run to troubleshoot, I am still very new to Aruba platform(s).

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    david las
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  • 2.  RE: Problems connecting iPhone 12 Pro to AP515

    Posted Jul 29, 2021 05:10 PM
    Do you have the VLAN tagged to the port of the physical controller?

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    Jason Terry
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  • 3.  RE: Problems connecting iPhone 12 Pro to AP515

    Posted Aug 08, 2021 04:40 PM
    If the MM is on a different subnet than the client, make sure you have a DHCP helper defined on the gateway pointing to the MM's IP address. Additionally as mentioned above, make sure the client VLAN exists and is trusted on the controller's uplink.

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    Michael Haring

    AirHeads MVP 2017, 2019-2021
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  • 4.  RE: Problems connecting iPhone 12 Pro to AP515

    Posted Aug 10, 2021 12:15 PM
     How to Fix Wi-Fi Issues on iPhone 12 Pro running iOS 14 – iOS 14.5 · 1. Restart Router · 2. Update Router Firmware · 3. Auto Connect Problem · 

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    Smith Justin
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