How have you configured the IAP to find AirWave, via the VC or the ZTP options? Is the shared key correct both in the IAP VC and AirWave?
Can you confirm AirWave has created a role for the IAP along with the Folder and Organisation? Once this is done you should see it in the New Devices.If the Service is not started, have you attempted to restart AMP Services?I've also attached the (slightly old...) IAP and AirWave integration guide.
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