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network break problem

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  • 1.  network break problem

    Posted Nov 02, 2020 05:12 AM
    Hi Experts,

    One of our employees often complains that she needs to be disconnected from the network and reconnected again in order to work. (app. every 30 mins)

    When I checked her connection and the connected AP everything looks OK.

    What do you thing caused the problem ? What should I check? Is there something I need the checked in user device?

    Thanks in advance.




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    Onur Demir
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  • 2.  RE: network break problem

    MVP EXPERT
    Posted Nov 02, 2020 05:31 AM
    Have you viewed the device behaviour first to understand the issue? Is the client genuinely disconnected from the AP or is it another issue such as no internet connection? What is the configuration of this SSID, e.g dot1x vs PSK? You will be able to view the clients history (its further down in the AirWave page...) to see any events for the user in question.

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    Craig Syme
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    Original Message


  • 3.  RE: network break problem

    Posted Dec 15, 2020 12:50 AM
    Thank you, sir. Problem occurred because of the client's device at the end.

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    Onur Demir
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    Original Message