Cloud Managed Networks

 View Only
last person joined: 13 hours ago 

Forum to discuss all things related to HPE Aruba Networking Central and UXI Network Management, including deployment of managed networks, configuration, best practices, APIs, Cloud Guest, AIOps, Presence Analytics, and other included Applications
Back to discussions
Expand all | Collapse all

AP-505 firmware doesn't upgrade via Central

This thread has been viewed 25 times

  • 1.  AP-505 firmware doesn't upgrade via Central

    Posted Sep 13, 2021 05:46 AM
    Hello guys,

    I'm trying to update my AP cluster and i get the next error: "Failed in device due to download image fail"

    Here's my show log upgrade

    ----------Download log start----------                                                                                                                                                                                                                           
    

                                                                                                                                                                                                                                                                     
    

    Executing ('/usr/sbin/wget -T 120 -t 3 --no-proxy  --proxy-passwd=****** --no-check-certificate --header="X-Ap-Info:CNLWKPPJ9J,34:8a:12:cd:ef:98,AP-505" -a /tmp/download_url_log http://d2vxf1j0rhr3p0.cloudfront.net/fwfiles/ArubaInstant_Gemini_8.7.1.4_80581'
    

    )                                                                                                                                                                                                                                                                
    

    fetching ('/usr/sbin/wget -T 120 -t 3 --no-proxy  --proxy-passwd=****** --no-check-certificate --header="X-Ap-Info:CNLWKPPJ9J,34:8a:12:cd:ef:98,AP-505" -a /tmp/download_url_log http://d2vxf1j0rhr3p0.cloudfront.net/fwfiles/ArubaInstant_Gemini_8.7.1.4_80581')
    

    --16:28:07--  http://d2vxf1j0rhr3p0.cloudfront.net/fwfiles/ArubaInstant_Gemini_8.7.1.4_80581                                                                                                                                                                     
    

               => `ArubaInstant_Gemini_8.7.1.4_80581'                                                                                                                                                                                                                
    

    Resolving d2vxf1j0rhr3p0.cloudfront.net... 13.33.93.174, 13.33.93.15, 13.33.93.194, ...                                                                                                                                                                          
    

    Connecting to d2vxf1j0rhr3p0.cloudfront.net|13.33.93.174|:80... failed: Connection timed out.                                                                                                                                                                    
    

    Connecting to d2vxf1j0rhr3p0.cloudfront.net|13.33.93.15|:80... failed: Connection timed out.                                                                                                                                                                     
    

    Connecting to d2vxf1j0rhr3p0.cloudfront.net|13.33.93.194|:80... failed: Connection timed out.                                                                                                                                                                    
    

    Connecting to d2vxf1j0rhr3p0.cloudfront.net|13.33.93.164|:80... failed: Connection timed out.                                                                                                                                                                    
    

    Retrying.                                                                                                                                                                                                                                                        
    

                                                                                                                                                                                                                                                                     
    

    --16:36:07--  http://d2vxf1j0rhr3p0.cloudfront.net/fwfiles/ArubaInstant_Gemini_8.7.1.4_80581                                                                                                                                                                     
    

      (try: 2) => `ArubaInstant_Gemini_8.7.1.4_80581'                                                                                                                                                                                                                
    

    Connecting to d2vxf1j0rhr3p0.cloudfront.net|13.33.93.174|:80... failed: Connection timed out.                                                                                                                                                                    
    

    Connecting to d2vxf1j0rhr3p0.cloudfront.net|13.33.93.15|:80... failed: Connection timed out.                                                                                                                                                                     
    

    Connecting to d2vxf1j0rhr3p0.cloudfront.net|13.33.93.194|:80... failed: Connection timed out.                                                                                                                                                                    
    

    Connecting to d2vxf1j0rhr3p0.cloudfront.net|13.33.93.164|:80...                                                                                                                                                                                                  
    

    ----------Download log end------------                                                                                                                                                                                                                           
    

    Download status: incomplete                                                                                                                                                                                                                                      
    

    ----------Upgrade log start----------                                                                                                                                                                                                                            
    

    upgrade log not available                                                                                                                                                                                                                                        
    

    ----------Upgrade log end------------                                                                                                                                                                                                                            
    

    Upgrade status: upgrade status not available                                                                                                                                                                                                                     
    

    AP-15# ping 8.8.8.8                                                                                                                                                                                                                                              
    

    Press 'q' to abort.                                                                                                                                                                                                                                              
    

    PING 8.8.8.8 (8.8.8.8): 56 data bytes                                                                                                                                                                                                                            
    

    64 bytes from 8.8.8.8: icmp_seq=0 ttl=110 time=15.8 ms                                                                                                                                                                                                           
    

    64 bytes from 8.8.8.8: icmp_seq=1 ttl=110 time=15.0 ms                                                                                                                                                                                                           
    

    64 bytes from 8.8.8.8: icmp_seq=2 ttl=110 time=15.8 ms                                                                                                                                                                                                           
    

                                                                                                                                                                                                                                                                     
    

    --- 8.8.8.8 ping statistics ---                                                                                                                                                                                                                                  
    

    3 packets transmitted, 3 packets received, 0% packet loss                                                                                                                                                                                                        
    

    round-trip min/avg/max = 15.0/15.5/15.8 ms
    Looks like they can't get to those pages.... but the internet seems working well.

    Any ideas?

    Thank you

    ------------------------------
    octavian romanescu
    ------------------------------


  • 2.  RE: AP-505 firmware doesn't upgrade via Central
    Best Answer

    EMPLOYEE
    Posted Sep 13, 2021 05:51 AM

    for firmware upgrade with Aruba Central,  you need to ensure both HTTP and HTTPS is allowed for the IAPs for images.arubanetworks.com

    here are the list of ports that it needs

    https://help.central.arubanetworks.com/2.5.3/documentation/online_help/content/nms/device-mgmt/communication_ports.htm?Highlight=firewall%20ports



    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
    ------------------------------

    Original Message