Controllerless Networks

last person joined: an hour ago 

Aruba Instant Wi-Fi: Meet the controllerless Wi-Fi solution that's easy to set-up, is loaded with security and smarts, and won't break your budget.
Expand all | Collapse all

AP-303H will not boot, will not factory reset

  • 1.  AP-303H will not boot, will not factory reset

    Posted 23 days ago
    I am trying to add an AP-303H to my existing IAP-215(s). I currently have three IAP-215 all running instant 8.6.0.6_77124

    I purchased the AP-303H (three, actually) on eBay and all have the same symptoms(?):
    When powered up, the system status led glows red, then briefly flashes green once, then slowly blinks green, forever.
    When I try to do a factory reset the system status led follows the same pattern. I do not get a flashing green light and then another flashing green light 15 seconds later. I have followed the reset procedure multiple times on each of the three AP-303H ap's.

    The radio status and poe-pse status leds never turn on.

    I have tried this with no ethernet cable connecting the AP-303H to my un-managed network switch.
    I have also tried it with an ethernet cable connecting them. When the cable is plugged in, I get a solid green status light on the switch (green = 1000mbits) and a randomly blinking green led on the E0 port on the AP-303H.

    Is it possible that all three of these access points are locked down in such a way that they will not do a factory reset?

    Or perhaps all three are defective?

    Sure would appreciate any help and/or advice as to what is happening here.

    ------------------------------
    Mark
    ------------------------------


  • 2.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    Are you able to SSH to them?  What does it show?  I am guessing it will be in a restricted/degraded state due to version mismatch.
    Plug them in one at a time into a different subnet and upgrade to 8.6.0.6_77124.  Then plug them back into the network with the existing IAP215.

    ------------------------------
    Michael Clarke (Aruba)
    ------------------------------



  • 3.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    Thank you for the response Michael.

    I do not know how to ssh to the ap so I can't tell you what information that may reveal.
    I do not have a subnet, this is just my home network consisting of four switches that are connected to the router/modem.

    I have tried doing a factory reset on the two AP-303H (the third one has already been returned to the seller) while they were not connected to my network.

    So far I have tried powering up each ap with and again without a network cable attached and also tried powering them up with the reset button pressed both with and without a network cable attached. In all cases I see the same thing. When power is applied, the system status led glows red, briefly flashes green once then blinks green. The green blinking is about 1 second on, 1 second off and continues until the ap is disconnected from the power source. I tried a reset last night and left it alone until this morning and the status led was still blinking this morning.

    The radio status led never comes on in any color and I do not get an ssid broadcast from the ap.

    I am confused as to why the factory reset procedure does not reset these aps to the default factory settings. The reset process does not seem to be doing anything at all. There is no change in the led pattern whether I power them up with or without the reset button pressed. Is there some other way to reset these ap's to factory defaults?

    ------------------------------
    Mark Engel
    ------------------------------



  • 4.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    The green blinking means 'device is booting.  not ready'.  Do you have one of the console cables for this AP model?  Would need to see the boot cycle to see what is happening.
    Does the AP get an ip.address?  Can you ping it?

    ------------------------------
    Michael Clarke (Aruba)
    ------------------------------



  • 5.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    I do not have a console cable for any ap.

    The ap-303h does not get an ip address so I cannot ping it.

    ------------------------------
    Mark Engel
    ------------------------------



  • 6.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    A completely different question. Would an AP11D instant-On wap work with my existing IAP-215/InstantOS installation?

    ------------------------------
    Mark Engel
    ------------------------------



  • 7.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    The AP needs an ip address, else it will never work.
    InstantON won't work with a standard IAP.

    ------------------------------
    Michael Clarke (Aruba)
    ------------------------------



  • 8.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    Okay thanks.

    So, is there any way to fix this, or are both of these ap's bricked?

    ------------------------------
    Mark Engel
    ------------------------------



  • 9.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    They are not bricked.  Most likely they are just not getting an ip address.  Check your dhcp setup.

    ------------------------------
    Michael Clarke (Aruba)
    ------------------------------



  • 10.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    I understand that they are not getting an ip address, but why would that prevent them from allowing a factory reset?

    My dhcp setup is working as it should. I have added a few devices to my network with no problems over the past several weeks. Dhcp is being served by the router/modem.

    It seems like the problem is that the units will not reset and they will not complete the boot process with the current configuration. What I am trying to determine is whether I can get at least one of these to reset so that it will boot to a point where it will be accessible. I don't see how it will ever pull an ip address if it does not continue booting.

    ------------------------------
    Mark Engel
    ------------------------------



  • 11.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    So when you reset it, the leds blinked a few times quickly? 
    Unplug the power and then with reset button pressed, power on again and release after it flashes a bunch of times quickly.
    You should get a console cable for this model to see what is really going on.  It is AP-CBL-SERU.

    ------------------------------
    Michael Clarke (Aruba)
    ------------------------------



  • 12.  RE: AP-303H will not boot, will not factory reset

    Posted 22 days ago
    No, the system status led does not flash green quickly. As soon as power is supplied to the unit the led starts off red then starts to blink slowly green (1 second on, 1 second off). I never get the quick flashing green led.

    The radio status led never turns on.

    ------------------------------
    Mark Engel
    ------------------------------



  • 13.  RE: AP-303H will not boot, will not factory reset

    Posted 18 days ago
    A final followup.

    I continued to try getting the two AP-303H to work. One would not so I returned it to the seller.
    After trying several more times to get the second one to reset, it finally did. It took a long time, about 15 minutes or more to reboot and show up on the virtual controller web page.

    I have no idea what the problem was, but it is working now as it should.

    ------------------------------
    Mark Engel
    ------------------------------