Wired Intelligent Edge

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

Have you rebooted the switch after inserting the port module?

Unless you've previously used an appropriate 'module' configuration plus reboot, restarting the switch is required for activating an inserted module.

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

Thank you. I have restarted multiple times. I should have stated that as well. I'm really starting to wonder if all are bad. It took over a year to receive the JL083 modules, so I'm really hoping that's not the case.

Have you rebooted the switch after inserting the port module?

Unless you've previously used an appropriate 'module' configuration plus reboot, restarting the switch is required for activating an inserted module.

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

Hmm - are you seeing the module 1 type JL083 line in the config file?

Otherwise, can you see if adding that line and rebooting does anything?

Thank you. I have restarted multiple times. I should have stated that as well. I'm really starting to wonder if all are bad. It took over a year to receive the JL083 modules, so I'm really hoping that's not the case.

Have you rebooted the switch after inserting the port module?

Unless you've previously used an appropriate 'module' configuration plus reboot, restarting the switch is required for activating an inserted module.

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

I do see that line in the config. It was one of my first commands after install. Rebooted several times. The sh modules command still comes up empty. I'm starting to think I waited a year for three bad modules.

Original Message:
Sent: Jul 11, 2023 01:05 PM
From: Zac67
Subject: 3810 not recognizing JL083A module

Hmm - are you seeing the module 1 type JL083 line in the config file?

Otherwise, can you see if adding that line and rebooting does anything?

Original Message:
Sent: Jul 11, 2023 10:35 AM
From: twillis@sd104.us
Subject: 3810 not recognizing JL083A module

Thank you. I have restarted multiple times. I should have stated that as well. I'm really starting to wonder if all are bad. It took over a year to receive the JL083 modules, so I'm really hoping that's not the case.

Original Message:
Sent: Jul 11, 2023 10:31 AM
From: Zac67
Subject: 3810 not recognizing JL083A module

Have you rebooted the switch after inserting the port module?

Unless you've previously used an appropriate 'module' configuration plus reboot, restarting the switch is required for activating an inserted module.

Original Message:
Sent: Jul 11, 2023 09:51 AM
From: twillis@sd104.us
Subject: 3810 not recognizing JL083A module

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

------------------------------
Thanks,
Tim
------------------------------

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

Hello Tim,

you have a supported combination of switch and modules (JL073A and JL083A), so the modules should work and get recognised. 
Do you see any LED activity on the JL083A module? If yes which LED is on and with what color?

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

There are no lights on the module. I would think the bottom right power light would be on. Nothing. However, the show interfaces command does list A1-A4. Maybe that's due to my adding the module type?

Hello Tim,

you have a supported combination of switch and modules (JL073A and JL083A), so the modules should work and get recognised. 
Do you see any LED activity on the JL083A module? If yes which LED is on and with what color?

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

Hi! it would be interesting to see if physically removing the JL083A Module and defaulting (if possible) the switch configuration (thus starting from scratch with a default factory - clean - configuration) the module JL083, once seated again into the Chassis, will be recognized after the required reboot or not (the show logging -r CLI command should show you what's going on while seating the Module, as example).

Here I'm imply that you can change the Switch running configuration to factory default (reset) and that your switch is really running on the booted KB.16.11.0012 software build.

There are no lights on the module. I would think the bottom right power light would be on. Nothing. However, the show interfaces command does list A1-A4. Maybe that's due to my adding the module type?

Hello Tim,

you have a supported combination of switch and modules (JL073A and JL083A), so the modules should work and get recognised. 
Do you see any LED activity on the JL083A module? If yes which LED is on and with what color?

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

Thanks for responding. I tried these steps. I factory reset the switch (confirmed KB.16.11.0012). I then reinstalled the JL083A module. I see no status lights on the module, no automatic module type listing in the config, and no entries listed in the show modules command. I do notice that show interfaces no longer lists interfaces A1-A4. I suspect that if I manually add the module type command, that these interfaces will appear again. However, it does not appear that the module is being recognized on a clean switch.

Original Message:
Sent: Jul 12, 2023 05:52 PM
From: parnassus
Subject: 3810 not recognizing JL083A module

Hi! it would be interesting to see if physically removing the JL083A Module and defaulting (if possible) the switch configuration (thus starting from scratch with a default factory - clean - configuration) the module JL083, once seated again into the Chassis, will be recognized after the required reboot or not (the show logging -r CLI command should show you what's going on while seating the Module, as example).

Here I'm imply that you can change the Switch running configuration to factory default (reset) and that your switch is really running on the booted KB.16.11.0012 software build.

Original Message:
Sent: Jul 12, 2023 12:04 PM
From: twillis@sd104.us
Subject: 3810 not recognizing JL083A module

There are no lights on the module. I would think the bottom right power light would be on. Nothing. However, the show interfaces command does list A1-A4. Maybe that's due to my adding the module type?

Original Message:
Sent: Jul 12, 2023 10:39 AM
From: TA18
Subject: 3810 not recognizing JL083A module

Hello Tim,

you have a supported combination of switch and modules (JL073A and JL083A), so the modules should work and get recognised. 
Do you see any LED activity on the JL083A module? If yes which LED is on and with what color?

------------------------------
Toni

Original Message:
Sent: Jul 11, 2023 09:51 AM
From: twillis@sd104.us
Subject: 3810 not recognizing JL083A module

I ordered and received multiple 3810 (JL073) switches, JL083A modules, and J9150D transceivers. Switches will not recognize modules/transceivers. Show modules and show tech transceivers yield empty results. Show interfaces does show A1-A4 interfaces. Switches are on latest firmware (KB_16_11_0012). Flexible-module A type JL083A also set. What am I missing here?

------------------------------
Thanks,
Tim
------------------------------

and please provide output from:

sh modules

sh interfaces

sh run (first printout only/start "page")

and make note of SwitchLED Indicators

when powering ON

------------------------------
Steinar
------------------------------

Followed the steps. Results shown below. The module does light during post, but no signs of life after.

Aruba-3810M-24G-PoEP-1-slot# sh run

Running configuration:

; JL073A Configuration Editor; Created on release #KB.16.11.0012
; Ver #14:6f.6f.f8.1d.fb.7f.bf.bb.ff.7c.59.fc.7b.ff.ff.fc.ff.ff.3f.ef:00

hostname "Aruba-3810M-24G-PoEP-1-slot"
module 1 type jl073x
flexible-module A type JL083A
snmp-server community "public" unrestricted
oobm
   ip address dhcp-bootp
   ipv6 enable
   ipv6 address dhcp full
   exit
vlan 1
   name "DEFAULT_VLAN"
   untagged 1-24,A1-A4
   ip address dhcp-bootp
   ipv6 enable
   ipv6 address dhcp full
   exit
password manager

Aruba-3810M-24G-PoEP-1-slot# sh modules

 Status and Counters - Module Information

  Chassis: 3810M-24G-PoE+-1-slot  JL073A         Serial Number:   SG26GYW032

  Slot  Module Description                         Serial Number    Status
  ----- ------------------------------------------ ---------------- ----------

Aruba-3810M-24G-PoEP-1-slot#

Aruba-3810M-24G-PoEP-1-slot# sh interfaces

 Status and Counters - Port Counters

                                                                 Flow Bcast
  Port         Total Bytes    Total Frames   Errors Rx Drops Tx  Ctrl Limit
  ------------ -------------- -------------- --------- --------- ---- -----
  1            5909           28             0         0         off  0
  2            0              0              0         0         off  0
  3            0              0              0         0         off  0
  4            0              0              0         0         off  0
  5            0              0              0         0         off  0
  6            0              0              0         0         off  0
  7            0              0              0         0         off  0
  8            0              0              0         0         off  0
  9            0              0              0         0         off  0
  10           0              0              0         0         off  0
  11           0              0              0         0         off  0
  12           0              0              0         0         off  0
  13           0              0              0         0         off  0
  14           0              0              0         0         off  0
  15           0              0              0         0         off  0
  16           0              0              0         0         off  0
  17           0              0              0         0         off  0
  18           0              0              0         0         off  0
  19           0              0              0         0         off  0
  20           0              0              0         0         off  0
  21           0              0              0         0         off  0
  22           0              0              0         0         off  0
  23           0              0              0         0         off  0
  24           0              0              0         0         off  0
  A1           0              0              0         0         off  0
  A2           0              0              0         0         off  0
  A3           0              0              0         0         off  0
  A4           0              0              0         0         off  0

Aruba-3810M-24G-PoEP-1-slot#

and please provide output from:

sh modules

sh interfaces

sh run (first printout only/start "page")

and make note of SwitchLED Indicators

when powering ON

------------------------------
Steinar
------------------------------