Escalate the process with TAC, and if it is clear that you are eligible and there is just issues with processing and getting the right entitlements, ask them to process the case already. Or ask (through your partner) your local Aruba SE to assist in here.
Was this controller running 8.6 already? As when you move from 6.x (in the secondary partition, that's why I'm asking) you need to do a complete wipe (write erase all). If that didn't happen, you can try to boot in the other partition and do the 'write erase all' again. Please be aware that everything is wiped, configuration, databases, but also licenses.
Is this controller running stand-alone? Or under an MM/MCR?
I checked a few cases with this message, and it looks like a rare condition, and in a few cases that I checked, I see a replacement of the hardware happen. That's why escalating/speeding up the processing of your support entitlement may be good.
------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------
Original Message:
Sent: Dec 15, 2021 04:08 PM
From: Alexander Blevin
Subject: 7205 Mobility Controller stuck in a rebooting loop - Reboot Cause: Nanny rebooted machine - fpapps process died
Background
Inherited a single mobility controller deployement with 20 APs. Currently attempting to resolve licensing/support contract transfer, not looking like it will happen quickly so posting here for any ideas in the meantime. Any help is appreciated, thank you.
Cause
Changed the Controller Management IP. Prompted to reboot and accepted. The system is now in an endless reboot cycle. Unable to connect to any IP ports, only console.
Console Output
Stage 1 Loader 1.0.5.0-FIPS (build 54487)
Built: 2016-04-05 at 06:52:00
Secure Boot Enabled on the Processor
Bank: Primary
CPLD: rev: 3.0 (0x10:002c)
PRID: 000C1104
Initialized I2C0 Controller.
Initialized I2C1 Controller.
SPD Rev:0x13 DIMM:0 Type:2 Speed:666MHz #Rank:1
DDR3: Node 0 Channel 0 Mem size = 4096 MB UDIMM
SPD Rev:0x13 DIMM:0 Type:2 Speed:666MHz #Rank:1
DDR3: Node 0 Channel 1 Mem size = 4096 MB UDIMM
Ref Clk @133MHz
DDR3: Node 0 DRAM frequency 666 MHz
DDR3: Node 0 CPU frequency 1200 MHz
mtb_ps:125 clock:1500 trc:33 trcd:9 trp:9
AP3:A0CFFF0 ODTP1:10000
Board DDR VDD set to 1.5V.
N:0 CH:0 additional rdlvl rdly:1
N:0 Ch:0 m:32 s:32 R OK.
Rank:0 HW WLVL Passed Mask:1FF
AP3:A0CFFF0 ODTP1:10000
n:0 ch:0 RTT WR:0200
===N:0 Ch:0 m:32 s:32 RW OK.
Node:0 Ch:0 TGE Set Memory:4096 MB value:FF FF -- PASS
Node:0 Ch:0 TGE Set Memory:4096 MB value:FF 00 -- PASS
Node:0 Ch:0 TGE Set Memory:4096 MB value:AA 55 -- PASS
Node:0 Ch:0 TGE Set Memory:4096 MB value:00 00 -- PASS
mtb_ps:125 clock:1500 trc:33 trcd:9 trp:9
AP3:A0CFFF0 ODTP1:10000
Board DDR VDD set to 1.5V.
N:0 CH:1 additional rdlvl rdly:1
N:0 Ch:1 m:32 s:32 R OK.
Rank:0 HW WLVL Passed Mask:1FF
AP3:A0CFFF0 ODTP1:10000
n:0 ch:1 RTT WR:0200
===N:0 Ch:1 m:32 s:32 RW OK.
Node:0 Ch:1 TGE Set Memory:4096 MB value:FF FF -- PASS
Node:0 Ch:1 TGE Set Memory:4096 MB value:FF 00 -- PASS
Node:0 Ch:1 TGE Set Memory:4096 MB value:AA 55 -- PASS
Node:0 Ch:1 TGE Set Memory:4096 MB value:00 00 -- PASS
DDR3 Initialization Passed.
NBU0 DRAM BAR0 base: 00000000 limit: 0013f000 xlate: 0000000b node: 00000000 ( 0 MB -> 320 MB, size: 320 MB)
NBU0 DRAM BAR1 base: 001d0000 limit: 00bff000 xlate: 0009000b node: 00000000 ( 464 MB -> 3072 MB, size: 2608 MB)
NBU0 DRAM BAR2 base: 00e00000 limit: 0228f000 xlate: 0029000b node: 00000000 ( 3 584 MB -> 8848 MB, size: 5264 MB)
CPBoot 1.0.5.0-FIPS (build 54487)
Built: 2016-04-05 at 06:39:01
DRAM: 8 GB
Detected [XLP316 Rev B2 (Secure Boot) ]
CPLD: rev: 3.0
ispPAC: rev: 0.9
SW CPLD: rev: 1.d
SW ispPAC: rev: 0.7
Flash: 32 MB
PCIE (B0:D01:F0) : Link up (Gen(1))
PCIE (B0:D01:F1) : No Link.
PCIE (B0:D01:F2) : Link up (Gen(1))
PCIE (B0:D01:F3) : Link up (Gen(2))
Bank: Primary
Board: A7205
CPU: XLP316 Rev B2 (Secure Boot)
Clock: Core 1200 MHz / SoC 2500 MHz (43f91fe2)
Reboot code: 0:2:16:54:39 (002c)
Net: ge-0, ge-1, ge-2
FIPS POST: PASS
Inventory Verification: PASS
Hit Ctrl + X key to stop autoboot: 0
USB(0): 2 USB Device(s) found
1 Storage Device(s) found
Loading image 0:0########################################
Image is signed; verifying checksum...
passed
Signer Cert OK
Policy Cert OK
RSA signature verified.
[ 0.000000] 0:xlp_napi_vc_mask 0xf
[ 0.000000] 0:sae frequency is 500
[ 0.000000] 0:-- SAE Frequency set to 500
[ 0.000000] 0:SAE Frequency set to 500MHz
[ 0.000000] 0:MSGRING_NAPI: Initializing NLM NAPI subsystem
[16:55:09]:...Starting rcS...
Aruba Networks
ArubaOS Version 8.6.0.7-FIPS (build 78216 / label #78216)
Built by p4build@pr-hpn-build08 on 2020-12-11 at 14:22:21 UTC (gcc version 4.4.5 )
(c) Copyright 2020 Hewlett Packard Enterprise Development LP.
<<<<< Welcome to Aruba Networks - Aruba A7205 >>>>>
[16:55:09]:Probing for EEPROM devices [ OK ]
[16:55:09]:Probing for real-time clock [ OK ]
[16:55:09]:Initializing LCD module [ OK ]
[16:55:09]:Uncompressing core image files [ OK ]
[16:55:30]:Extracting corefs [ OK ]
[16:55:31]:Enabling watchdog [ OK ]
[16:55:31]:Starting device manager
Performing eUSB Flash fast test... [ DONE ]
[ OK ]
[16:55:43]:Mounting flash [ OK ]
[16:55:44]:Initializing 1GB as swap on zRam0 [ OK ]
[16:55:47]:Turning swap ON on zRAM0 [ OK ]
[16:55:48]:Checking system inventory [ OK ]
[16:55:48]:Installing ancillary FS [ OK ]
Performing integrity check on ancillary partition 0 [ OK ]
Extracting Webui files../
[16:56:09]:Reboot Cause: Nanny rebooted machine - fpapps process died (Intent:ca use:register 34:86:0:2c)
[16:56:09]:Crash information available.
[16:56:09]:Starting syslog service [ OK ]
[16:56:11]:Restoring the database [ OK ]
[16:56:18]:Generating SSH keys [ OK ]
[16:56:19]:Initializing TPM and certificates [ OK ]
[16:56:50]:Checking for configuration upgrade [ OK ]
[16:56:52]:Installing crash kernel [ OK ]
[16:56:52]:rcS Done(103 sec)
[16:56:52]:Starting OS services [ OK ]
[16:56:57]:Initializing GSM [ DONE ]
[16:56:59]:Initializing CCM Starting FIPS Aruba Crypto graphic KAT test
Completed FIPS Aruba Cryptographic KAT test successfully.
[ DONE ]
[16:57:43]:Initializing FPAPPs Starting OpenSSL FIPS KAT test
Completed OpenSSL FIPS KAT test successfully.
Successfully started XLP FIPS KAT test.
[16:58:32]:Starting rebootme
[16:58:32]:Shutdown processing started
[16:58:37]:Starting database backup
[16:58:37]:Syncing data...
.........................
[16:59:04]:done.
[16:59:04]:Shutting down database server
[16:59:10]:Starting Time sync
[16:59:10]:Time sync [Done]
[16:59:10]:kill all process
[16:59:12]:Sending SIGSTP to all processes, except init process
[16:59:12]:Sending SIGKILL to all processes, except init process
[16:59:13]:kill all process again
[16:59:13]:Running fsck fsck.ext3 -n /dev/sda3 ...Flash
Please stand by while rebooting the system.
OS Info
cpboot> osinfo
Default boot @ device:0 partion:0
USB(0): 2 USB Device(s) found
1 Storage Device(s) found
Partition 0:
Reading image...........................................done
image type: 0
machine type: 18
size: 89080768
version: 8.6.0.7-FIPS
build string: ArubaOS version 8.6.0.7-FIPS for A72xx (p4build@pr-hpn-build08) (gcc version 4.4.5) #78216 SMP PREEMPT Fri Dec 11 14:22:21 UTC 2020
flags:
oem: aruba
Image is signed; verifying checksum...
passed
Signer Cert OK
Policy Cert OK
RSA signature verified.
image verify: PASS
Partition 1:
Reading image.................................done
image type: 0
machine type: 18
size: 68959764
version: 6.4.4.16-FIPS
build string: ArubaOS version 6.4.4.16-FIPS for A72xx (p4build@chios) (gcc version 4.4.5) #61810 SMP PREEMPT Sat Oct 7 00:46:57 PDT 2017
flags:
oem: aruba
Image is signed; verifying checksum...
passed
Signer Cert OK
Policy Cert OK
RSA signature verified.
image verify: PASS
PrintEnv
cpboot> printenv
bootargs=quiet
bootcmd=bootf
bootdelay=2
baudrate=9600
netretry=no
ethact=ge-0
cfgfile=1
stdin=serial
stdout=serial
stderr=serial
fdtaddr=fffffff... <redacted>
ethaddr= <redacted>
eth1addr= <redacted>
Change cfgfile - Same Result
cpboot> setenv cfgfile default1.cfg
cpboot> saveenv
Saving Environment to Flash...
Un-Protected 1 sectors
Erasing Flash...
. done
Writing to Flash... done
Protected 1 sectors
cpboot> reset
Boot into Aruba 6 Partition - Enters factory state but instantly starts rebooting when configuration prompt appears - Same reeason for reboot
cpboot> bootf 0:1
Loading image 0:1###############################
Image is signed; verifying checksum...
passed
Signer Cert OK
Policy Cert OK
RSA signature verified.
[ 0.000000] 0:xlp_napi_vc_mask 0xf
[ 0.000000] 0:sae frequency is 500
[ 0.000000] 0:-- SAE Frequency set to 500
[ 0.000000] 0:SAE Frequency set to 500MHz
[ 0.000000] 0:MSGRING_NAPI: Initializing NLM NAPI subsystem
Aruba Networks
ArubaOS Version 6.4.4.16-FIPS (build 61810 / label #61810)
Built by p4build@chios on 2017-10-07 at 00:46:57 PDT (gcc version 4.4.5)
Copyright (c) 2002-2017, Aruba Networks, an HP company.
<<<<< Welcome to Aruba Networks - Aruba A7205 >>>>>
Probing for EEPROM devices [ OK ]
Probing for real-time clock [ OK ]
Initializing LCD module [ OK ]
Uncompressing core image files [ OK ]
Extracting corefs [ OK ]
Enabling watchdog [ OK ]
Starting device manager [ OK ]
Performing eUSB Flash fast test... [ DONE ]
[ OK ]
Mounting flash [ OK ]
Checking system inventory [ OK ]
Installing ancillary FS [ OK ]
Performing integrity check on ancillary partition 0 [ FAIL : Ancillary image stored on flash is not for this release]
Reboot Cause: Nanny rebooted machine - fpapps process died (Intent:cause:register 34:86:0:2c)
Crash information available.
Starting syslog service [ OK ]
Restoring the database [ OK ]
Generating SSH keys [ OK ]
Initializing TPM and certificates [ OK ]
Checking for configuration upgrade [ OK ]
Starting OS services [ OK ]
Starting FIPS Aruba Cryptographic KAT test
Completed FIPS Aruba Cryptographic KAT test successfully.
Starting OpenSSL FIPS KAT test
Completed OpenSSL FIPS KAT test successfully.
Reading configuration from factory-default.cfg
***************** Welcome to the Aruba7205 setup dialog *****************
This dialog will help you to set the basic configuration for the switch.
These settings, except for the Country Code, can later be changed from the
Command Line Interface or Graphical User Interface.
Commands: <Enter> Submit input or use [default value], <ctrl-I> Help
<ctrl-B> Back, <ctrl-F> Forward, <ctrl-A> Line begin, <ctrl-E> Line end
<ctrl-D> Delete, <BackSpace> Delete back, <ctrl-K> Delete to end of line
<ctrl-P> Previous question <ctrl-X> Restart beginning
Enter System name [Aruba7205]:
Shutdown processing started
Syncing data........done.
Time sync [Done]
Please stand by while rebooting the system.
------------------------------
------------------------------