Wireless Access

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
------------------------------

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

unarchive the device as archived devices are locked to the account

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
------------------------------

Original Message:
Sent: Aug 30, 2022 12:43 PM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

Ok thanks - I unarchived it and then was able to add it to our non-test account, which removed it from the test account (though we aren't actually using any of this at the moment). It would be more handy to be able to delete it completely but I can't see an option for that - is that not possible?

Removing our other devices from ASP doesn't seem to have made any difference, we still can't add them to GreenLake, do you know what else we can try please?
Original Message:
Sent: Aug 30, 2022 06:26 PM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

unarchive the device as archived devices are locked to the account

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 12:43 PM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

To be a bit more precise: Devices can be moved to another account if they are both:
- Not archived
- Not have an active subscription

So un-archive the device and make sure it has no active subscription; then you can move it to another account.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

Original Message:
Sent: Aug 30, 2022 12:43 PM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

Thanks for the clarification.

We did recently trial Central On Prem - I'm wondering if adding devices there is what is blocking us adding them to the test GreenLake account. Could that be the case?
Original Message:
Sent: Aug 31, 2022 04:38 AM
From: Herman Robers
Subject: Adding devices to HPE Greenlake

To be a bit more precise: Devices can be moved to another account if they are both:
- Not archived
- Not have an active subscription

So un-archive the device and make sure it has no active subscription; then you can move it to another account.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 30, 2022 12:43 PM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

No Central On Prem (CoP)  should not have any impact.
but just to be sure, ensure that the devices are removed from the subscription from CoP
Original Message:
Sent: Aug 31, 2022 05:44 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Thanks for the clarification.

We did recently trial Central On Prem - I'm wondering if adding devices there is what is blocking us adding them to the test GreenLake account. Could that be the case?
Original Message:
Sent: Aug 31, 2022 04:38 AM
From: Herman Robers
Subject: Adding devices to HPE Greenlake

To be a bit more precise: Devices can be moved to another account if they are both:
- Not archived
- Not have an active subscription

So un-archive the device and make sure it has no active subscription; then you can move it to another account.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 30, 2022 12:43 PM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

Yes, that could definitely be the case. To fully delete devices, you would need to contact Aruba support.

Also, for the devices that are now blocked (and you don't know where), it's probably easiest to open a support ticket and let TAC find out where those devices are registered now and if possible 'release' them.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

Original Message:
Sent: Aug 31, 2022 05:44 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Thanks for the clarification.

We did recently trial Central On Prem - I'm wondering if adding devices there is what is blocking us adding them to the test GreenLake account. Could that be the case?
Original Message:
Sent: Aug 31, 2022 04:38 AM
From: Herman Robers
Subject: Adding devices to HPE Greenlake

To be a bit more precise: Devices can be moved to another account if they are both:
- Not archived
- Not have an active subscription

So un-archive the device and make sure it has no active subscription; then you can move it to another account.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 30, 2022 12:43 PM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

Original Message:
Sent: 8/31/2022 7:27:00 AM
From: Herman Robers
Subject: RE: Adding devices to HPE Greenlake

Yes, that could definitely be the case. To fully delete devices, you would need to contact Aruba support.

Also, for the devices that are now blocked (and you don't know where), it's probably easiest to open a support ticket and let TAC find out where those devices are registered now and if possible 'release' them.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

Original Message:
Sent: Aug 31, 2022 05:44 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Thanks for the clarification.

We did recently trial Central On Prem - I'm wondering if adding devices there is what is blocking us adding them to the test GreenLake account. Could that be the case?
Original Message:
Sent: Aug 31, 2022 04:38 AM
From: Herman Robers
Subject: Adding devices to HPE Greenlake

To be a bit more precise: Devices can be moved to another account if they are both:
- Not archived
- Not have an active subscription

So un-archive the device and make sure it has no active subscription; then you can move it to another account.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 30, 2022 12:43 PM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy

A quick update - as was originally suggested by ariyap and Herman, TAC confirmed that our devices were already registered to a different account that we didn't have access to (and didn't know existed!). We gained access and now are able to move the devices to the GreenLake account that we wanted to use.
Original Message:
Sent: Aug 31, 2022 09:42 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Ok thank you both,

We'll remove them from the subscription and if that doesn't do it we'll open a TAC case

Guy

Get Outlook for Android

Original Message:
Sent: 8/31/2022 7:27:00 AM
From: Herman Robers
Subject: RE: Adding devices to HPE Greenlake

Yes, that could definitely be the case. To fully delete devices, you would need to contact Aruba support.

Also, for the devices that are now blocked (and you don't know where), it's probably easiest to open a support ticket and let TAC find out where those devices are registered now and if possible 'release' them.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 31, 2022 05:44 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Thanks for the clarification.

We did recently trial Central On Prem - I'm wondering if adding devices there is what is blocking us adding them to the test GreenLake account. Could that be the case?
Original Message:
Sent: Aug 31, 2022 04:38 AM
From: Herman Robers
Subject: Adding devices to HPE Greenlake

To be a bit more precise: Devices can be moved to another account if they are both:
- Not archived
- Not have an active subscription

So un-archive the device and make sure it has no active subscription; then you can move it to another account.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 30, 2022 12:43 PM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Not to my knowledge. Some of them are in ASP, we're going to try removing them from there.

Just as an aside - we added one of our live controllers as a gateway in our test instance of GreenLake (just to prove to ourselves that we could add a device), that is archived now but will that mean that when we come to use that device as a gateway in future (when we complete the move to AOS10 sometime in the distant future!) is that going to cause problems adding it to our non-test GreenLake tenancy? If so is there anything we can do to fix this now?
Original Message:
Sent: Aug 30, 2022 07:33 AM
From: Ariya Parsamanesh
Subject: Adding devices to HPE Greenlake

were those 7220 gateways had been added to another GLCP tenant already and then archived?

------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.

Original Message:
Sent: Aug 30, 2022 05:33 AM
From: Guy Goodrick
Subject: Adding devices to HPE Greenlake

Hello,

We are trialing a test instance of Central (cloud), we want to add some of our old controllers (all now out of support) to Greenlake so we can try them out as gateways. But when we try to add them we get an error:
We get this error with all but one of the 7220s (that is also out of support) that we tried adding. As a test we added one of our live controllers (7240XM) and that worked fine. 

This is an example of the error we get when trying to add them

Is there something obvious that might be going on here?


Thanks,

Guy