If the device is shown as 'blocked device', it is almost certain that it is registered and subscribed to another Central account. Remove the subscription there and you should be able to add it to your new account.
When you don't have access to the original account, or you don't know to which account the AP is registered, Aruba Support can find that out for you and if you are found as the legitimate owner they can assist in releasing the original subscription.
This description of
the possible MSP models may help you, as MSP mode provides the flexibility to have both Devices and subscriptions at either the MSP level or at the tenant level, which if you mix that up may make things complex as you see information in one place only in some cases.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
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Original Message:
Sent: Jan 24, 2021 02:14 PM
From: owais iqbal
Subject: Adding IAP to MSP customer
Yes, it was APAC. I re-registered with the same email, but now my IAP is gone. If i am trying to add, its showing device blocked!
Best Regards
Owais Iqbal
+92-321-2960496
Original Message:
Sent: 1/24/2021 2:04:00 PM
From: ayman_mukaddam
Subject: RE: Adding IAP to MSP customer
Hi,
Did you choose the right region while trying to login?
------------------------------
Ayman Mukaddam
Original Message:
Sent: Jan 24, 2021 08:58 AM
From: owais iqbal
Subject: Adding IAP to MSP customer
I think its all buggy. I signed out and now its given me this error. When i try to re-register using the same email, it says email id found. Anybody what is going on with Aruba Central?

Best Regards
Owais Iqbal
+92-321-2960496
Original Message:
Sent: 1/24/2021 6:56:00 AM
From: ayman_mukaddam
Subject: RE: Adding IAP to MSP customer
Did you try to unsubscribe the device and resubscribe it again?
------------------------------
Ayman Mukaddam
Original Message:
Sent: Jan 24, 2021 05:39 AM
From: owais iqbal
Subject: Adding IAP to MSP customer
please find attached snaps
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owais iqbal
Original Message:
Sent: Jan 24, 2021 05:37 AM
From: owais iqbal
Subject: Adding IAP to MSP customer
Dear Experts,
I am evaluating Central MSP for a customer. I created a customer and added IAP-203R to it (snap attached). However, the AP is not showing under customer1.
I have already assigned subscription to IAP and initially i created an SSID through normal central account. Then i switched on central to MSP mode. Please tell me if this could be the issue?
Any idea what else i need to do?
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owais iqbal
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