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After students come back; STM process now starved for CPU and associations failing at a very high percentage rate

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  • 1.  After students come back; STM process now starved for CPU and associations failing at a very high percentage rate

    Posted Aug 30, 2021 07:51 PM

    Seems our First day of classes last week when the students arrived on campus we had a huge issue that lasted all day.

    Seems the STM process was starved for CPU(and maybe other resources) and a very large percentage of associations were failing.

    We turned off Openflow and changed some other settings and the next day was much better.

    However we just found out today we were not alone; that at least one other university has had this problem since the students have returned.

    Anyone else?

    If you are interested, email me and I'll give you our case number and share any other information that may help you.

    Thanks,

                    Fred



  • 2.  RE: After students come back; STM process now starved for CPU and associations failing at a very high percentage rate

    MVP
    Posted Aug 31, 2021 09:45 AM
    Out of curiosity what does your deployment look like?
    - how many APs? predominantly what models?
    - MMs and MDs? number and models? Code version?
    - average # of clients you are seeing on a typical day

    We've had a pretty smooth start of semester here... ~1600 APs , 2x MMs & 2x MDs, 8.8.0.1, many 205H/303H's in housing, and 224's, 225's, 335's, and some 535's in acad/admin buildings.​


  • 3.  RE: After students come back; STM process now starved for CPU and associations failing at a very high percentage rate

    Posted Aug 31, 2021 10:51 AM

    3400 APs; mostly  325's, 105's, 225's345,5, 275's in that order and a few others; ~22000 max concurrent users slightly less is good average; 2x MM's 3xMDs 8.6.0.9.

    And our problem is resolved, but we do not prefer having to turn off openflow; we hear it is needed for Air Group, and maybe other advantages.

     

     






  • 4.  RE: After students come back; STM process now starved for CPU and associations failing at a very high percentage rate

    MVP
    Posted Sep 01, 2021 07:30 AM
    What ArubaOS version?

    AP-105 end of support was August 2020. maximum AOS 8.6.

    ------------------------------
    Bruce Osborne ACCP ACMP
    Liberty University

    The views expressed here are my personal views and not those of my employer
    ------------------------------



  • 5.  RE: After students come back; STM process now starved for CPU and associations failing at a very high percentage rate

    Posted Sep 01, 2021 07:55 AM

    Running 8.6.0.9 and we are currently replacing the AP-105's; but you are correct they have reached end of support.

    Again, one other University contacted me with the same issue, so I was only wanting to let others know

    Aruba is still researching this issue, and we have some workarounds in place now so we are happy with the current situation.

    Thanks,

                    Fred






  • 6.  RE: After students come back; STM process now starved for CPU and associations failing at a very high percentage rate

    Posted Sep 01, 2021 10:49 AM
    Thanks for sharing Fred. We ran into the STM CPU spike as well on the first week of school. The users can't connect to the SSID, longer time to auth, connection drop, and the spinning wheel...etc. The case is opened with TAC and so far they're looking into it, only recommendation at this point is to remove Airwave pulling on the Controllers. Aruba EE didn't ask to disable OpenFlow in my case. Our Cpu still spike in 2MDs out of 3. and STM drop showed a little on #1 and #2 MD's controller.

    Just curious, what else did they change in your environment other than disabled the OpenFlow? and the OpenFlow is at the VAP Profile right?

    Our Env : 2600 APs, 535's, 375's, 365's, 335's, 334's, 315's, 275's, 224's ,225's.  2xMMs, 3xMDs main cluster, 2xMD another cluster (no APs on this one). Code is 8.6.0.9

    Kevin
    ​​

    ------------------------------
    KEVIN DIEP
    ------------------------------



  • 7.  RE: After students come back; STM process now starved for CPU and associations failing at a very high percentage rate

    Posted Sep 01, 2021 04:50 PM

    Reducing syslog logging levels and adjusting SNMP polling intervals and there were some broadcast/multicast settings they changed as well.

    I'm not 100% sure about exactly how OpenFlow was disabled; I just know that it was.

     

    And you guys know there is a whole thread that talks about some of this on the educause WIRELESS-LAN listserv below.

                   

    http://listserv.educause.edu/archives/images/b-thread.png

    [External] Re: [WIRELESS-LAN] Anyone else seeing any issues in the fall with large classrooms and delayed connection times (Aruba 8.5.0.13)