Security

Hi

From the screenshot it looks like a mobile device, does the error occur only on mobile devices or is it random on any device?

In the text you have a reference to accept the terms and conditions, but I can't see the checkbox to accept. Or have you removed the checkbox and take the click on the button as accept?

In that case, how did you remove the checkbox. Set it to hidden and always set to True?

Some additional questions:

• Do you have more than one accept form or just one? 
• Do you have a custom skin installed
• What is the frequency of the issue?
• Do you have several ClearPass servers and the issue only appear on one server?
• Can you try to create a new form and see if the same issue occur with the new form?
• What version of ClearPass do you have?

Hi Jonas, thanks for the reply. It's an intermittent issue with mobile or laptop - the interesting thing is the Terms box is unchecked and we don't have any terms to accept. 

 

Clearpass 6.11.3.253363

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Hi

From the screenshot it looks like a mobile device, does the error occur only on mobile devices or is it random on any device?

In the text you have a reference to accept the terms and conditions, but I can't see the checkbox to accept. Or have you removed the checkbox and take the click on the button as accept?

In that case, how did you remove the checkbox. Set it to hidden and always set to True?

Some additional questions:

• Do you have more than one accept form or just one? 
• Do you have a custom skin installed
• What is the frequency of the issue?
• Do you have several ClearPass servers and the issue only appear on one server?
• Can you try to create a new form and see if the same issue occur with the new form?
• What version of ClearPass do you have?

Hi Brian

Ok, that's strange. I see that you are running 6.11.3 and 6.11.8 is the latest relesed version and .9 is expected in a few weeks.

I can't find any resolved bug's in the release notes related to your issue, but maybe an update could be worth a try. Also consider some security updates included in the latest versions. 

Have you tried to create a new captive portal page and see if you get the same behavior?

Hi Jonas, thanks for the reply. It's an intermittent issue with mobile or laptop - the interesting thing is the Terms box is unchecked and we don't have any terms to accept. 

 

Clearpass 6.11.3.253363

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Hi

From the screenshot it looks like a mobile device, does the error occur only on mobile devices or is it random on any device?

In the text you have a reference to accept the terms and conditions, but I can't see the checkbox to accept. Or have you removed the checkbox and take the click on the button as accept?

In that case, how did you remove the checkbox. Set it to hidden and always set to True?

Some additional questions:

• Do you have more than one accept form or just one? 
• Do you have a custom skin installed
• What is the frequency of the issue?
• Do you have several ClearPass servers and the issue only appear on one server?
• Can you try to create a new form and see if the same issue occur with the new form?
• What version of ClearPass do you have?

Hi Jonas, thanks for the reply. It's an intermittent issue with mobile or laptop - the interesting thing is the Terms box is unchecked and we don't have any terms to accept. 

 

Clearpass 6.11.3.253363

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Hi

From the screenshot it looks like a mobile device, does the error occur only on mobile devices or is it random on any device?

In the text you have a reference to accept the terms and conditions, but I can't see the checkbox to accept. Or have you removed the checkbox and take the click on the button as accept?

In that case, how did you remove the checkbox. Set it to hidden and always set to True?

Some additional questions:

• Do you have more than one accept form or just one? 
• Do you have a custom skin installed
• What is the frequency of the issue?
• Do you have several ClearPass servers and the issue only appear on one server?
• Can you try to create a new form and see if the same issue occur with the new form?
• What version of ClearPass do you have?

Are you sure that this portal page comes from the ClearPass server? It doesn't look familiar to me, and doesn't look like a standard portal page from ClearPass Guest.

What WLAN (or wired) network do you use? Could it be that the network is handling the captive portal, instead of ClearPass?

Hi Jonas, thanks for the reply. It's an intermittent issue with mobile or laptop - the interesting thing is the Terms box is unchecked and we don't have any terms to accept. 

 

Clearpass 6.11.3.253363

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Hi

From the screenshot it looks like a mobile device, does the error occur only on mobile devices or is it random on any device?

In the text you have a reference to accept the terms and conditions, but I can't see the checkbox to accept. Or have you removed the checkbox and take the click on the button as accept?

In that case, how did you remove the checkbox. Set it to hidden and always set to True?

Some additional questions:

• Do you have more than one accept form or just one? 
• Do you have a custom skin installed
• What is the frequency of the issue?
• Do you have several ClearPass servers and the issue only appear on one server?
• Can you try to create a new form and see if the same issue occur with the new form?
• What version of ClearPass do you have?

That could be totally it. Is my tips role wrong if I create guest passes? Its just strange that it doesn't happen to everyone.

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Are you sure that this portal page comes from the ClearPass server? It doesn't look familiar to me, and doesn't look like a standard portal page from ClearPass Guest.

What WLAN (or wired) network do you use? Could it be that the network is handling the captive portal, instead of ClearPass?

Hi Jonas, thanks for the reply. It's an intermittent issue with mobile or laptop - the interesting thing is the Terms box is unchecked and we don't have any terms to accept. 

 

Clearpass 6.11.3.253363

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Hi

From the screenshot it looks like a mobile device, does the error occur only on mobile devices or is it random on any device?

In the text you have a reference to accept the terms and conditions, but I can't see the checkbox to accept. Or have you removed the checkbox and take the click on the button as accept?

In that case, how did you remove the checkbox. Set it to hidden and always set to True?

Some additional questions:

• Do you have more than one accept form or just one? 
• Do you have a custom skin installed
• What is the frequency of the issue?
• Do you have several ClearPass servers and the issue only appear on one server?
• Can you try to create a new form and see if the same issue occur with the new form?
• What version of ClearPass do you have?

I would have a look at your WLAN/network equipment to see what role/policy is applied. What type of WLAN (model/version) do you have?

That could be totally it. Is my tips role wrong if I create guest passes? Its just strange that it doesn't happen to everyone.

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Are you sure that this portal page comes from the ClearPass server? It doesn't look familiar to me, and doesn't look like a standard portal page from ClearPass Guest.

What WLAN (or wired) network do you use? Could it be that the network is handling the captive portal, instead of ClearPass?

Hi Jonas, thanks for the reply. It's an intermittent issue with mobile or laptop - the interesting thing is the Terms box is unchecked and we don't have any terms to accept. 

 

Clearpass 6.11.3.253363

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Hi

From the screenshot it looks like a mobile device, does the error occur only on mobile devices or is it random on any device?

In the text you have a reference to accept the terms and conditions, but I can't see the checkbox to accept. Or have you removed the checkbox and take the click on the button as accept?

In that case, how did you remove the checkbox. Set it to hidden and always set to True?

Some additional questions:

• Do you have more than one accept form or just one? 
• Do you have a custom skin installed
• What is the frequency of the issue?
• Do you have several ClearPass servers and the issue only appear on one server?
• Can you try to create a new form and see if the same issue occur with the new form?
• What version of ClearPass do you have?

Were running Aruba 635's 

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

I would have a look at your WLAN/network equipment to see what role/policy is applied. What type of WLAN (model/version) do you have?

That could be totally it. Is my tips role wrong if I create guest passes? Its just strange that it doesn't happen to everyone.

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Are you sure that this portal page comes from the ClearPass server? It doesn't look familiar to me, and doesn't look like a standard portal page from ClearPass Guest.

What WLAN (or wired) network do you use? Could it be that the network is handling the captive portal, instead of ClearPass?

Hi Jonas, thanks for the reply. It's an intermittent issue with mobile or laptop - the interesting thing is the Terms box is unchecked and we don't have any terms to accept. 

 

Clearpass 6.11.3.253363

Brian Mitchell (he/him) | Director Of IT Dwight School New York 18 West 89th Street, New York, NY 10024 212-724-6360 x456 | dwight.edu

Hi

From the screenshot it looks like a mobile device, does the error occur only on mobile devices or is it random on any device?

In the text you have a reference to accept the terms and conditions, but I can't see the checkbox to accept. Or have you removed the checkbox and take the click on the button as accept?

In that case, how did you remove the checkbox. Set it to hidden and always set to True?

Some additional questions:

• Do you have more than one accept form or just one? 
• Do you have a custom skin installed
• What is the frequency of the issue?
• Do you have several ClearPass servers and the issue only appear on one server?
• Can you try to create a new form and see if the same issue occur with the new form?
• What version of ClearPass do you have?