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airwave topology display issue

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  • 1.  airwave topology display issue

    Posted Sep 09, 2024 05:36 AM

    Hi,

    We have some airwave topology display issue :

    1. if the airwave folder contain only one switch, and we filter the airwave topology by this folder, none of the switch display in topology
    2. we use "Locate Device" and type switchname to search it, sometimes cannot found the switch in topology
    3. some of the switch not showed in topology

    Could you please give us advice to troubleshoot these issue? 

    Thanks a lot.



    ------------------------------
    Jackson Ku
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  • 2.  RE: airwave topology display issue

    Posted Sep 09, 2024 05:49 AM

    Hi Jackson.

    Are you are using latest 8.3.0.3 version?

    Topology is generated mostly from LLDP, CDP and other available data from infrastructure. 

    If you are on the latest version, then TAC case is a way to go. If not, then first try to upgrade and see, if the issue is still there.

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
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    Original Message


  • 3.  RE: airwave topology display issue

    Posted Sep 10, 2024 05:08 AM

    Hi,

    The Airwave version is 8.3.0.3. Instead to raise TAC case, is there anything we can check?

    Best Regards,

    Jackson Ku



    ------------------------------
    Jackson Ku
    ------------------------------

    Original Message


  • 4.  RE: airwave topology display issue

    Posted Sep 10, 2024 05:55 AM

    Hi Jackson.

    If LLDP/CDP/SNMP info is good, then the problem is in AirWave visualisation. 

    I tested in 8.3.0.2 and 8.3.0.3. In 8.3.0.2 everything seems to work as excpected. I can see switches and APs in all folders even if I have only one switch in the folder. On 8.3.0.3 I can't see APs at all and can't see switch if only one switch is in the folder like you.


    So it's a TAC time unfortunatelly. Looks like regression on AirWave side at 8.3.0.3 version.

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
    ------------------------------

    Original Message


  • 5.  RE: airwave topology display issue

    Posted Sep 10, 2024 08:19 AM

    Do you by any chance use snmpv3? There is defect DE36661 in the release notes.



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
    ------------------------------

    Original Message


  • 6.  RE: airwave topology display issue

    Posted Sep 10, 2024 11:48 PM

    Hi Gorazd,

    We used snmpv2, not snmpv3. It seems new defect in 8.3.0.3. Many thanks for your valuable information.

    Best Regards,

    Jackson Ku



    ------------------------------
    Jackson Ku
    ------------------------------

    Original Message


  • 7.  RE: airwave topology display issue

    Posted 27 days ago

    So I just need to wait a little for switch to show in the topology view in a new folder. Update process take some time. But then after a while it disappeared again when using a filter :-(

    Currently I'm waiting for TAC to analyze the issue.

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
    ------------------------------

    Original Message


  • 8.  RE: airwave topology display issue

    Posted 26 days ago

    Hi,

    Could you please give us some advise once TAC replied?

    Best Regards,

    Jackson Ku



    ------------------------------
    Jackson Ku
    ------------------------------

    Original Message


  • 9.  RE: airwave topology display issue

    Posted 18 days ago

    So a short update. In the topology view I can see APs that are connected to switches with LLDP enabled. So this problem is sorted. I still have a problem with folders where only one switch is assigned. Can see the switch when no filters are applied but it is not shown when I apply filter for this folder. 

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
    ------------------------------

    Original Message


  • 10.  RE: airwave topology display issue

    EMPLOYEE
    Posted 18 days ago

    I believe it is due to having only one device in Folder, where it cannot map a topology (or network diagram). If there's another switch or AP connecting to the device in the Folder. It should show topology view of 2 devices for the folder.



    ------------------------------
    Regards
    Gowri Amujuri
    ------------------------------

    Original Message


  • 11.  RE: airwave topology display issue

    Posted 18 days ago

    Hi Gowri.

    This works as expected in 8.3.0.2 but not in 8.3.0.3. For me this looks like regression. I have 8.3.0.2 AirWave where I can clearly see only one switch in folder when I apply filter. 

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
    ------------------------------

    Original Message


  • 12.  RE: airwave topology display issue

    EMPLOYEE
    Posted 18 days ago

    Hi Gorazd,

    Please open a TAC ticket so that they can open a bug for a fix.



    ------------------------------
    Regards
    Gowri Amujuri
    ------------------------------

    Original Message


  • 13.  RE: airwave topology display issue

    MVP