Wireless Access

Deploying 4 new APs to a branch site for a customer (local 650 controller).   The environment is 6.1.2.5

 

All the APs initially came up and did an image upgrade.  Then upon reboot, they all get in a loop, giving the following error.    I have a case open and am awaiting support, but figured I'd see if anyone had any thoughts.  There was one post on this in the past, but it was deemed a hardware issue in that case.  I am finding it hard to believe that 4 out of 4 APs had hardware problems on delivery.

 

Testing TPM... TPM driver running in 3204 mode
i2c_adapter i2c-1: sendbytes: error - bailout.
i2c_adapter i2c-1: sendbytes: error - bailout.
Failed -- Rebooting
killall: nanny: no process killed
killall: sapd: no process killed
SIOCSIFADDR: No such device
Sending SIGKILL to all processes.

Clembo,

In the console boot process can you check what AOS the APs were coming up on ?

Do you have other working APs on the same segment ?

Can you check the show ap license-usage ?

And on the controller can you check the show log system all ?

Is cpsec on ?

I don't think an RMA will fix this, but a SW upgrade may.

 

See attached field bulleting about AP-105 TPM issues with specific SW versions.

Thank you.   I got the same bulletin from a local SE earlier tonight.     I don't recall ever seeing this in any release notes; I wish some of these bulletins were available to partners....would have saved us a lot of time.   Instead we have to RMA all the APs and upgrade code to avoid this in the future.

 

 

For what it's worth vfabian, there are 100+ AP-105s; but they were manufactured prior the serial numbers in the field bulletin.\

If an AP is in this state already (SAME errors), try upgrading the controller and using this string of commands from the AP local console to factory default the AP.

 

purgeenv,

saveenv,

factory_reset,

saveenv

 

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@clembo wrote:

Thank you.   I got the same bulletin from a local SE earlier tonight.     I don't recall ever seeing this in any release notes; I wish some of these bulletins were available to partners....would have saved us a lot of time.   Instead we have to RMA all the APs and upgrade code to avoid this in the future.

 

 

For what it's worth vfabian, there are 100+ AP-105s; but they were manufactured prior the serial numbers in the field bulletin.\

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Thanks Clembo that's good to know...

Typically, field bulletins are not pushed out actively, but they're available to partners and customers on the Aruba support website.

 

/Onno Harms

Aruba Networks

Where on the support site would I see this as a partner (or customer)?   I may be missing the obvious, but I can't seem to see it.   Are they just searchable, or are they in a separate listed format?

After logging in on the main support page (support.arubanetworks.com), field bulletins are shown at the bottom under "announcements". The one that I believe covers the issue described here is at the top.

 

I agree it's not a very user-friendly way to bring this to the attention of our customers (we're looking into ways to improve this), but our support staff should be familiar with the content of these bulletins. It appears that was not the case here; the info is quite recent.

 

Thanks,

/Onno Harms