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AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

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  • 1.  AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:08 AM

    My environment is two 7205 controllers and 170 AP-615's. I am currently trying to get the 6ghz band to work.

    For testing I have an AP group of 4 AP's , OS 8.11.2.0,   and a new SSID using WPA3.  Devices can connect but the max I am getting is 5ghz.   They are Windows 11 and have compatible cards.

    Does anybody have a similar environment with success ....  or does anybody have any thoughts?



  • 2.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:35 AM

    "show ap bss-table", you for sure are seeing BSSIDs operating on 6 GHz?



    ------------------------------
    Carson Hulcher, ACEX#110
    ------------------------------



  • 3.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:52 AM

    Screenshots of the 4 AP's with the 6 band SSID  ........   there are BSSID's ....




  • 4.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 10:00 AM

    Hi what is the are the wireless chipset used on the client devices/ and devices tried?




  • 5.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 10:04 AM

    on windows machine./

    command prompt admin

    netsh wlan show drivers




  • 6.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 10:09 AM

    My laptop is one of the handful of test machines......  snapshot of card and driver.....




  • 7.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 10:00 AM

    What client and driver version? Have you changed any default driver settings?



    ------------------------------
    Josh
    ------------------------------



  • 8.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 10:07 AM

    The clients are Windows 11 (required)  ..... a few of my devices have Intel 160MHz  wifi cards in them with the latest drivers .... and another of my clients has a MediaTek  160MHz wifi card in it.   

    I have tinkered with the driver settings in my testing for each and had no luck. 

    The MediaTek one actually  has a setting where you can choose to only show the 6 Ghz band broadcasts and as I expected it didnt list any SSID's when I set it to this.




  • 9.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 14, 2023 04:13 AM

    The screenshot above suggests that you run Windows 10. I've not been successful to connect to 6GHz with Windows 10, and when I upgraded to Windows 11 it worked right away. You mentioned that your clients are Win 11, but the screenshot shows a 10.x version....

    Do you have a modern mobile phone that supports 6GHz to test with? Using another device may help to find out if there is something with the AP or the client...



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 10.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 14, 2023 08:00 AM

    Its Windows 11 ... not 10.

    I am well aware that Windows 10 does not work with the 6Ghz band.




  • 11.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 14, 2023 08:55 AM

    Sorry, I received the information that Windows version 10.0.x is indeed what we know as Windows 11... my bad.

    But from the output, it looks like the SSID is broadcasted on 6GHz. Not sure why the client does not connect. If you have other WiFi-6E clients to test with, that would make it more clear if the issue is in the client or in the AP/SSID...



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 12.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:36 AM

    The 615 is a flex dual band AP. By default it is set to use 2.4 and 5 GHz. Please ensure you've set the flex dual band mode in the AP system profile to a mode that includes 6 GHz. https://www.arubanetworks.com/techdocs/ArubaOS_8.11.0_Web_Help/Content/arubaos-solutions/access-points/conf-ap-syst-prof.htm#Configur

    I would also check to make sure you've enabled 6 GHz on the respective VAP as 6 GHz is not enabled by default. You're looking for the Allow 6 GHz band option. https://www.arubanetworks.com/techdocs/ArubaOS_8.11.0_Web_Help/Content/arubaos-solutions/virtual-ap/conf-vap-prof.htm?Highlight=virtual%20ap



    ------------------------------
    Josh
    ------------------------------



  • 13.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:53 AM

    Yes Josh I do have the flex band on 5 and 6   .....  that got the broadcasting to work when we first had issues.

    And the VAP has 6 GHz turned on.




  • 14.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:37 AM

    Hi,

    Is the ap advertising in the 6Ghz? sh ap radio-summary.

    also what region ?





  • 15.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:43 AM

    Yes I am broadcasting on my test AP's...... 

    ..... this snapshot of the cli shows one of the AP's




  • 16.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:51 AM

    Please share the output of show ap bss-table for one of the APs which has 6 GHz broadcasting.



    ------------------------------
    Josh
    ------------------------------



  • 17.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:56 AM

    the screen shots of the bss table for the 4 AP's involved in our testing are here in the thread .....




  • 18.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:55 AM

    We are US and we just got through updating the regulatory file for the US as well




  • 19.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:45 AM

    Here is a snapshot in CLI of all the 6 band AP's ....




  • 20.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:48 AM
    can you also post sh ap bss-table ap-name the one setup for 6G





  • 21.  RE: AP-615's ....seems to broadcast 6ghz band .....STRUGGLING to get 6ghz compatible to connect

    Posted Dec 13, 2023 09:56 AM

    see in thread.... i did snapshots of the 4 AP's used in my testing