Wireless Access

Hi folks, My company uses ARUBA APs. The enterprise consists of three floors, and all APs share the same configuration. APs on two of the floors operate normally. However, for some unknown reason, the APs on the 26th floor randomly disconnect users from the service, prompting them to connect to other APs. Ping to the APs is normal, but the controller connection shows errors. Rebooting the APs is necessary to regain connection to the SSID. Has anyone experienced a similar situation? Seeking a solution.

Hi folks, My company uses ARUBA APs. The enterprise consists of three floors, and all APs share the same configuration. APs on two of the floors operate normally. However, for some unknown reason, the APs on the 26th floor randomly disconnect users from the service, prompting them to connect to other APs. Ping to the APs is normal, but the controller connection shows errors. Rebooting the APs is necessary to regain connection to the SSID. Has anyone experienced a similar situation? Seeking a solution.

Hi folks, My company uses ARUBA APs. The enterprise consists of three floors, and all APs share the same configuration. APs on two of the floors operate normally. However, for some unknown reason, the APs on the 26th floor randomly disconnect users from the service, prompting them to connect to other APs. Ping to the APs is normal, but the controller connection shows errors. Rebooting the APs is necessary to regain connection to the SSID. Has anyone experienced a similar situation? Seeking a solution.

DFS channels are 5GHz channels that require an AP to stop operating as soon as other, mainly radar systems, are detected. Here is an overview per country/part of the world of all the channels. In most countries that is channels 52-144; if those are used the AP should find another channel and wait till it's certain that there is no radar on the new channel. Changing the channel assignment to 36-48 only would take out that option.

But you mentioned that 'the controller connection shows errors'. Can you share those errors or more details on that?

Please, if this is an urgent issue, don't use the Airheads forum but work with your Aruba Partner or Aruba support for timely responses.

Hi folks, My company uses ARUBA APs. The enterprise consists of three floors, and all APs share the same configuration. APs on two of the floors operate normally. However, for some unknown reason, the APs on the 26th floor randomly disconnect users from the service, prompting them to connect to other APs. Ping to the APs is normal, but the controller connection shows errors. Rebooting the APs is necessary to regain connection to the SSID. Has anyone experienced a similar situation? Seeking a solution.

I have attached the logs I capture when the errors happen please help.

DFS channels are 5GHz channels that require an AP to stop operating as soon as other, mainly radar systems, are detected. Here is an overview per country/part of the world of all the channels. In most countries that is channels 52-144; if those are used the AP should find another channel and wait till it's certain that there is no radar on the new channel. Changing the channel assignment to 36-48 only would take out that option.

But you mentioned that 'the controller connection shows errors'. Can you share those errors or more details on that?

Please, if this is an urgent issue, don't use the Airheads forum but work with your Aruba Partner or Aruba support for timely responses.

Hi folks, My company uses ARUBA APs. The enterprise consists of three floors, and all APs share the same configuration. APs on two of the floors operate normally. However, for some unknown reason, the APs on the 26th floor randomly disconnect users from the service, prompting them to connect to other APs. Ping to the APs is normal, but the controller connection shows errors. Rebooting the APs is necessary to regain connection to the SSID. Has anyone experienced a similar situation? Seeking a solution.