HPE Aruba Central allows you to troubleshoot issues related to:
- Wireless clients connected to an access point
- Wired clients connected to a switch or gateway
To troubleshoot a wired client connected to a switch, the switch firmware version must be 16.09.0001 or a later version and the model should be one of the following switch series: 2930F, 2930M, 3810, 5400R (v3mode). This feature is not available for clients connected to CX Switches
You can troubleshoot a wired client connected to both a standalone switch or stack.
Live troubleshooting is supported only if the wireless client is connected to the access point running Aruba Instant 8.4.0.0 or a later version.
You can also enable targeted packet capture (PCAP) during live troubleshooting and download the PCAP file if the access point is running Aruba Instant 8.6.0.5 or a later version.
You can troubleshoot issues related to a client or a site in real time for detailed analysis
Achievable IT and Business Outcomes
- Faster time to resolution of client issues due to full visibility of the root cause
- Improved experience for IT teams in resolving client issues
- Improved user experience by reduced downtime
If you want to see more details on how to use Client Live Events please watch the video below
Client Live Events video
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Aruba Customer Success Team
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