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Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

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  • 1.  Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 24 days ago

    Hello all, I'm relatively new to Aruba Central. We just installed our 67 535 APs 6 months ago. We are running an SSID using Cloud Auth to MS Entra ID. However, every time users connect to wifi they are being asked to physically click the network in settings and then click connect. They have the Aruba onboard app and profile installed in the app. I have opened a couple of tickets with Aruba TAC and they have no idea what is going on. To make matters more weird. We are seeing two of the same SSID even though there is only one in Aruba Central. When users click their wifi settings they can see Staff and Staff 2. We have never made a Staff 2 which confused Aruba TAC as well. Depending on the device type this shows up or does not. Its kinda random and inconsistent. But either way users still have to physically connect to Cloud Auth network by clicking a button.

    Has anyone else see this happen?



  • 2.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    EMPLOYEE
    Posted 24 days ago

    were the onboard app and profile installed successfully? are these APs running AOS10 firmware?

    may be there is a device level configuration for the staff2 WLAN.



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    Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
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  • 3.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 10 days ago

    We are seeing a similar pattern.

    Aruba TAC found an issue in the WLAN where names weren't consistent (I cannot remember which ones).

    This needed a new onboarding link, + removing all references in manage known wifi on the clients - their theory was the certificate had different names and thus was flagged by windows.

    However we are still seeing the issue, particularly if staff have multiple entra-joined windows 11 devices as wireless profiles are shared between the devices.

    AOS10.6, CloudAuth using EntraID.




  • 4.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 10 days ago

    "were the onboard app and profile installed successfully? are these APs running AOS10 firmware?

    may be there is a device level configuration for the staff2 WLAN."

    Yes the profile and app where installed successfully on devices and the APs are running AOS10 Firmware. There is no device level configuration built into our Policies for Microsoft Intune.

    Our staff only have one device but Aruba TAC has yet to offer a solution. This is more than likely a certificate issue because device does not Autoconnect to the SSID. The user is forced to click the network and click connect. Upon connecting the device shows that it is connected to the [SSID name] with a 2 at the end of it. Really weird.

    Does anyone know how to fix this?




  • 5.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 10 days ago

    See my response. There is not a device level configuration.




  • 6.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 9 days ago



  • 7.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 10 days ago

    Yes, we are seeing the same thing!

    TAC found an issue within the WLAN SSIDs, causing a certificate error which meant the client sometimes rejected the cert, needing the click on connect.

    We needed to re-issue the onboarding link and reset as well as removing the old wifi config.

    However, we are still seeing this behaviour after this fix.

    APs running AOS10.6.




  • 8.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 10 days ago

    This is exactly what is going on with our devices as well.

    Can we get an Aruba Engineer to respond to this ticket thread???




  • 9.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 10 days ago
      |   view attached

    Here is what I am seeing in screenshots.

    Occurs to  entra joined devices, but had other issues on hybrid devices.


    Attachment(s)



  • 10.  RE: Aruba Cloud Auth SSID asking users to connect even after authentication process is completed

    Posted 7 days ago
      |   view attached

    This is exactly what we are experiencing as well and our machine are Entra ID joined / Intune Managed but this also happens on personal Windows machines and Macs managed by Mosyle MDM

    Does it sometimes make you choose the certificate? See video attached