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Cannot access 7010 web GUI

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  • 1.  Cannot access 7010 web GUI

    Posted Aug 23, 2024 02:22 PM

    Can ping the controller.  Can SSH to the controller.  APs are connected to the controller.  Users cannot auth to the SSID.  No traffic passing through. Cannot access the web GUI.  Saw this in another post, so upgraded the firmware from 8.10 to 8.12.  Still cannot open web GUI in Chrome, Edge or Firefox.  Message is always "refused to connect"

    Also, how download the config before resetting the device.



  • 2.  RE: Cannot access 7010 web GUI

    Posted Aug 25, 2024 07:13 AM

    The configuration can be copied with copy running-config. If you want to perform a factory reset, save the licenses first, use show license.

    copy running-config
    flash:                  Copy to the flash file system
    ftp:                    Ftp file system
    tftp:                   TFTP file system

    You can also use flash-backup, which also backs up licenses. Here is an example cli-snippet:

    Backup

    backup flash mycontroller.flashbackup
    copy flash: mycontroller.flashbackup.tar.gz scp: 1.2.3.4 ssh mycontroller.flashbackup.tar.gz

    Restore after factory reset

    copy scp: 1.2.3.4 ssh mycontroller.flashbackup.tar.gz flash: mycontroller.flashbackup.tar.gz
    restore flash mycontroller.flashbackup

    File name for backup is mycontroller.flashbackup, scp-server IP address is 1.2.3.4, scp user name is ssh.

    Did the behavior possibly occur after a software update? If there is not enough storage space in the flash during the update, files are omitted, including the WEB-GUI.
    Check the command show image version. If files are missing, it would be displayed in the output.



    ------------------------------
    Regards,

    Waldemar
    ACCX # 1377, ACEP, ACX - Network Security
    If you find my answer useful, consider giving kudos and/or mark as solution
    ------------------------------

    Original Message


  • 3.  RE: Cannot access 7010 web GUI
    Best Answer

    Posted Aug 28, 2024 04:26 PM

    Waldemar,  Thanks for your reply.

    Was able to hack the certificate obstruction and regain connection to the web GUI using steps found on another discussion platform.  Still able to connect using https.  Wonderment.  Still, appreciate your taking the time to lay out the process and cautions above.  Regards


    Original Message