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  • 1.  Cannot send email to imported guest account

    Posted Feb 14, 2023 06:11 PM

    Hi all

    I have a customer with CPPM v6.11 in Azure. They are importing guest accounts into CPPM Guest. I have followed the configuration to enable auto_send_smtp to the Guest Manager profile under Multi_Guest_form. I find that if the accounts are created on CPPM Guest and selecting multiple accounts, the auto_send_smtp works. 

    However, if the accounts were imported, selecting multiple accounts did not send out any email. 

    Hope someone can advise. 

    Thanks.



  • 2.  RE: Cannot send email to imported guest account

    Posted Feb 15, 2023 05:56 PM

    Update: I've found the solution to the problem. Just need to find the right form and add the auto_send_smtp field. 

    A query: is it possible to have the imported accounts to be sent emails automatically after it is imported without having to select those X numbers of accounts? E.g., import 100 accounts from CSV and CPPM guest does 2 actions: import into DB and auto send email. Thanks.




  • 3.  RE: Cannot send email to imported guest account

    Posted Feb 16, 2023 10:49 AM

    Hi, can you tell us which form it was ?