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  • 1.  ClearPass 6.11 Platform License does not have valid Support Contract

    Posted Dec 07, 2022 10:45 AM
    Hi

    One of my customers have a test environment with C1000 hardware servers and we have successfully upgraded to 6.11.
    Under the Software Updates page we have a message stating:

    System Update/Upgrade is not allowed as Platform License does not have valid Support Contract

    As ClearPass 6.11 have a requirement of a support contract bound to the license I understand that the license for some reason isn't bound to a support contract. But we have active support contract in the ASP portal.

    What is the best way to solve this issue? The servers have Partner Branded Support, if this make any difference.



    ------------------------------
    Best Regards
    Jonas Hammarbäck
    ACCX #1335, ACMP, ACDP, ACNSP, ACEP, ACSA
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
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  • 2.  RE: ClearPass 6.11 Platform License does not have valid Support Contract
    Best Answer

    Posted Dec 07, 2022 02:23 PM
    Hi Jonas,

    Sound like you have to contact Aruba TAC Support to fix that. I think you PAK license isn't correctly bound to the support contract in the Aruba backend.

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    Marcel Koedijk | MVP Expert 2022 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opinions are my own
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    Original Message


  • 3.  RE: ClearPass 6.11 Platform License does not have valid Support Contract

    Posted Nov 05, 2024 08:41 AM

    I have just got confirmation from Aruba TAC that they have found an error in how the PAK licenses are bound to the SAID. 



    ------------------------------
    Best Regards
    Jonas Hammarbäck
    MVP Guru 2024, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security, Aruba SME, ACMP, ACSA
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
    ------------------------------

    Original Message


  • 4.  RE: ClearPass 6.11 Platform License does not have valid Support Contract

    Posted Nov 05, 2024 09:28 AM

    And for those not familiar with these acronyms:

    PAK = Platform Activation Key, which is the license for your ClearPass Appliance. 

    SAID = Service Agreement Identification, which is the service/maintence/support contract.

    The ClearPass license and support must be in the same account and linked together. Apparently in this case there was a problem with that, and its something only support (TAC) can fix, in general. Others seeing the same message, reach out to TAC.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 5.  RE: ClearPass 6.11 Platform License does not have valid Support Contract

    Posted Dec 08, 2022 05:59 AM
    There has been a 'known issue' with this, which should be resolved by now for all customers. HPE users may still see this message.

    If you still see this message but have an active support contract in the account used to sign up for updates (Administration » Agents and Software Updates » Software Updates ), please reach out to support to get it addressed.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 6.  RE: ClearPass 6.11 Platform License does not have valid Support Contract

    Posted Oct 31, 2024 11:57 PM
    Edited by BrendanMYS Nov 05, 2024 05:49 PM

    It's not resolved for me trying this eval license for 6.12 appliance in Azure. All I want to do is test some functionality but it's proving impossible. The Evalation license is useless without extra feature licenses that require TAC for, who can supply those extra licenses. Then when I need to destroy the VM and re-deploy, the licenses aren't able to be reused and I have to start the process all over again. Now I'm getting this error on top of that. 


    Original Message


  • 7.  RE: ClearPass 6.11 Platform License does not have valid Support Contract

    Posted Nov 01, 2024 05:18 AM
    Edited by mkk Nov 01, 2024 05:20 AM

    Hi Brendan,

    All features are available with the evaluation license. Evaluation licenses are available for Access, Onboard, and OnGuard. If you would like to try out some extensions, you can download them in the Guest module (tested on version 6.12.3).

    Additionally, updates and certain extensions can be downloaded manually from the HPE Networking portal.

    Evaluation licenses can be created by your local Aruba Partner. They are valid for a maximum of 180 days. Please note that if you destroy and redeploy your virtual machine, reactivating these licenses requires TAC support, which is enforced for security reasons.
    ------------------------------
    Marcel Koedijk | MVP Expert 2024 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opinions are my own
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    Original Message


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