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ClearPass Active Sessions for Guest users

This thread has been viewed 25 times
  • 1.  ClearPass Active Sessions for Guest users

    Posted Sep 19, 2022 11:01 AM
    Any reason I do not see any guest sessions under "Active Sessions" in ClearPass?

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    Peter
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  • 2.  RE: ClearPass Active Sessions for Guest users

    EMPLOYEE
    Posted Sep 20, 2022 09:12 AM
    Do you have accounting configured? And enabled Insight on your ClearPass node?

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    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 3.  RE: ClearPass Active Sessions for Guest users

    Posted Sep 20, 2022 10:18 AM
    I did enable Insight.

    Where do I configure accounting?



    Kind Regards,

    Peter Abene | Wireless LAN Network Engineer

    o +1 732-812-8339 • m +1 973-975-7961 peter.abene@vonage.com

    23 Main St.  • Holmdel, NJ  07733 • USA








  • 4.  RE: ClearPass Active Sessions for Guest users

    Posted Sep 20, 2022 10:38 AM
    On your NAD (controller, switch, etc.) you need to enable RADIUS accounting - pointing to the server group that contains ClearPass

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    ACNSA | ACEA | ACCP | ACMP
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  • 5.  RE: ClearPass Active Sessions for Guest users

    Posted Sep 21, 2022 03:28 AM
    in addition on ClearPass (each server in the cluster) you will need to go to the server configuration =>  Service Parameters => Radius Server in dropdown => change Accounting from false to true (False is the default)

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    Thomas
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  • 6.  RE: ClearPass Active Sessions for Guest users

    Posted Sep 21, 2022 04:15 AM
    Thank you.  I will do that.  Do you know where on the controller I enable RADIUS accounting?

    Kind Regards,

    Peter Abene | Wireless LAN Network Engineer

    o +1 732-812-8339 • m +1 973-975-7961 peter.abene@vonage.com

    23 Main St.  • Holmdel, NJ  07733 • USA








  • 7.  RE: ClearPass Active Sessions for Guest users

    Posted Sep 21, 2022 04:28 AM
    on the AAA profile that is in use under the authentication menu, specify a radius accounting server and if you want to receive more details about usage, you will need to enable AAA interim accounting on the aaa profile

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    Thomas
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  • 8.  RE: ClearPass Active Sessions for Guest users

    EMPLOYEE
    Posted Sep 21, 2022 04:37 AM
    here is the screenshot for it



    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
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  • 9.  RE: ClearPass Active Sessions for Guest users

    Posted Sep 21, 2022 06:47 AM
    Thank you!

    Kind Regards,

    Peter Abene | Wireless LAN Network Engineer

    o +1 732-812-8339 • m +1 973-975-7961 peter.abene@vonage.com

    23 Main St.  • Holmdel, NJ  07733 • USA








  • 10.  RE: ClearPass Active Sessions for Guest users

    EMPLOYEE
    Posted Sep 21, 2022 08:43 AM
    You can verify if there is accounting information in Access Tracker. If there is, you should see a tab labeled Accounting:

    If you don't see that, check in your controller, firewalls in between, why accounting information is not reaching ClearPass.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 11.  RE: ClearPass Active Sessions for Guest users

    Posted Sep 21, 2022 09:30 AM
    In Access Tracker, the tabs are Summary, Input, Output and Alerts.

    Kind Regards,

    Peter Abene | Wireless LAN Network Engineer

    o +1 732-812-8339 • m +1 973-975-7961 peter.abene@vonage.com

    23 Main St.  • Holmdel, NJ  07733 • USA








  • 12.  RE: ClearPass Active Sessions for Guest users

    EMPLOYEE
    Posted Sep 21, 2022 09:50 AM
    Then you don't have accounting configured properly... please start by making sure your controller is sending out Radius accounting.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------