Security

Hi All We have a Clearpass cluster with 6.8.3 When i check the licenses , Access license says that could not be activated: Action Status: This Activation Request Token is already in use by another instance Product Name: Access License Type: Permanent User Count: 5000 Could you please help? Since this is a cluster and we have a publisher and a subscriber, the licenses are on both Clearpass instances? Regards

Is this new setup and copied licenses from old servers? If yes then we need to first deactivate licenses which are mapped to old server inorder to activate it again online.

 

Open TAC ticket with your license info, they help in deactivating licenses.

In a publisher-subscriber model, you only activate the access/onboard/onguard licenses on the publisher. If you do so, they are shared across all nodes in your cluster.

 

If you tried to activate the same license on both nodes, that may be why you get the message that the license is already activated on another system.

 

For everyone reading and having license (activation) issues, please contact Aruba Support for any licensing related questions as they can see in backend systems what is the status and what may have gone wrong.

Hi


The problem seems that Before doing the cluster I had the license installed on both Clearpass instances.


Can I uninstall the license from the subscriber?


Because that ont the Publisher i can´t also activate the license

Regards

Bruno Costa
IT Support Specialist

Connecting Projectos e Consultoria Lda.
Rua Diogo de Silves, 33C
1400-107 Lisboa

Tel:+351 21 303 11 04
Tlm: +351 916 158 228
Email: baraujo@connecting.pt
internet: www.connecting.pt

_____________________________________________________________________________________________________________________________
THIS MESSAGE MAY CONTAIN INFORMATION THAT IS PRIVILEGED AND CONFIDENTIAL.
The information contained in, or attached to, this message is intended solely for the use of the specific person(s) named above.
If you are not the intended recipient then you have received this communication in error and are prohibited from review, retransmission, taking any action in reliance upon, sharing the content of, disseminating or copying this message and any of the attachments in any way.
If you have received this communication in error, please contact the sender immediately and promptly delete this message from all types of media and devices. Thank you

Hi


this is a new setup


Both publisher and subscriber give the error of activate

Bruno Costa
IT Support Specialist

Connecting Projectos e Consultoria Lda.
Rua Diogo de Silves, 33C
1400-107 Lisboa

Tel:+351 21 303 11 04
Tlm: +351 916 158 228
Email: baraujo@connecting.pt
internet: www.connecting.pt

_____________________________________________________________________________________________________________________________
THIS MESSAGE MAY CONTAIN INFORMATION THAT IS PRIVILEGED AND CONFIDENTIAL.
The information contained in, or attached to, this message is intended solely for the use of the specific person(s) named above.
If you are not the intended recipient then you have received this communication in error and are prohibited from review, retransmission, taking any action in reliance upon, sharing the content of, disseminating or copying this message and any of the attachments in any way.
If you have received this communication in error, please contact the sender immediately and promptly delete this message from all types of media and devices. Thank you

Please work with Aruba Support.

Hi Herman trying that but Clearpass VM does not have Serial number to open TAC. maybe only by phone

I would indeed call them if you can't open a case through the portal.

 

TAC contact phone numbers are in the link in my signature below.