Can you try disabling Random MAC Address on the Android?
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Shpat | ACEP | ACMP | ACCP | ACDP
Just an Aruba enthusiast and contributor by cases
If you find my comment helpful, KUDOS are appreciated.
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Original Message:
Sent: Mar 28, 2025 12:07 PM
From: James Deberardinis
Subject: ClearPass Guest Login
Hi Everyone,
Fairly new to ClearPass, I've watched all of the Aruba ClearPass workshop videos (some of them multiple times), and read quite a bit of documentation. I am struggling to get my ClearPass guest portal working, and hoping someone can help. This same problem has been asked in another thread but I am still unable to come through it. We are using Aruba Campus Instant AP's (AP-655) and running ClearPass Policy Manager 6.12. Upon connecting to the Guest SSID I am successfully brought to the registration page, which has a valid public certificate, no certificate warnings. I enter a name and email address, and am presented with the account username and Guest password. At this point I can see the account in the Guest portal manager. Now when I click login I do see the "Please wait while you are logged into the network" splash page briefly, then I am redirected to this page which just times out.
I understand that URL is defined here, but where does that web page live? With no DNS record for captiveportal.mycompany.com I don't even get the "Please wait while you are logged into the network". If I make a DNS record and have it set to my virtual controller, I do see that message but the result is the same, page not found.