Do you see an authentication (failures) in Access Tracker?
Have you deployed a ClearPass cluster, and is the captive portal authenticating to one of the subscribers? Please set a login-delay of 6 seconds in the NAS Login settings. There is a replication delay in the cluster (should be max 5 seconds), and when the guest account is created, it may take that long before the user is synced to the subscriber.
Edit: you should NOT have an IP in your Address. Use the FQDN that is on the trusted certificate installed for captive portal to your controller/APs. A client will not be able to trust the IP, and also connections to that IP may be redirected again, resulting on the loop you see.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Nov 30, 2021 04:54 PM
From: Calabi A
Subject: Clearpass Guest Registration redirect issue
Sorry actually I've had another look at this and I can see that I have an IP address field but you have an address field in my Login section. Would this make a difference?
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Calabi A
Original Message:
Sent: Nov 30, 2021 04:36 PM
From: Calabi A
Subject: Clearpass Guest Registration redirect issue
thanks for those screenshots! Yes mine is configured in the same way apart from the IP address I'm using a custom fqdn entry in the IP address section.
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Calabi A
Original Message:
Sent: Nov 30, 2021 04:15 PM
From: Dustin Burns
Subject: Clearpass Guest Registration redirect issue


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Dustin Burns
Lead Mobility Engineer @WEI
ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2021
If my post was useful accept solution and/or give kudos
Original Message:
Sent: Nov 30, 2021 04:10 PM
From: Calabi A
Subject: Clearpass Guest Registration redirect issue
Hey! Thanks for the quick response, is the NAS Vendor Settings under the self registration page? I have changed the IP address to the non-DNS resolvable entry in my controller clearpass certificate to handle the secure communication.
Is there different NAS settings between the login page and the registration page? I can't explain why it works for login but not for registration :(
Cheers,
C
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Calabi A
Original Message:
Sent: Nov 30, 2021 04:02 PM
From: Dustin Burns
Subject: Clearpass Guest Registration redirect issue
Do you have your NAS settings set up correctly for the self-registration page?
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Dustin Burns
Lead Mobility Engineer @WEI
ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2021
If my post was useful accept solution and/or give kudos
Original Message:
Sent: Nov 30, 2021 03:39 PM
From: Calabi A
Subject: Clearpass Guest Registration redirect issue
Hello!
I have a really strange issue I'm finding it difficult to get to the bottom of. I've setup a new Clearpass Guest Self Registration Portal, I've added the Captive Portal configuration with all the correct certificates onto my controller and if setup my WLAN to open the captive portal login page (guest/public-registration_login.php) everything works correctly. I can login with a pre-existing guest account and gain access to the network.
When I update the captive portal configuration to go straight to the registration URL (guest/public-registration.php) I get the page up ok and I can sign up for an account, on the receipt page if I click login it just redirects me straight page to the registration page again to sign up? I can't seem to figure out where in the process this is failing and the fact that I can get the login page to work ok has stumpted me!
Hope someone can give me some pointers I'd be so grateful!
D
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Calabi A
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