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Enterprise security using ClearPass Policy Management, ClearPass Security Exchange, IntroSpect, VIA, 360 Security Exchange, Extensions and Policy Enforcement Firewall (PEF).
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ClearPass Unauthorized to list/install Extentions

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  • 1.  ClearPass Unauthorized to list/install Extentions

    Posted Nov 29, 2022 03:48 AM
    Hi all,

    I've run into the issue where I cannot list / install Extentions in ClearPass Guest:

    I tried to restart the Extentions Service, but this does not solve the issue. The user I logged on with has 'Super Administrator' privileges. I also tried the local Administror account (also has 'Super Administrator' privileges).

    Running ClearPass on version
    Does anyone ever encountered the same issue?


  • 2.  RE: ClearPass Unauthorized to list/install Extentions
    Best Answer

    Posted Nov 29, 2022 04:22 AM
    Can you check under (Policy Manager) Administration » Agents and Software Updates » Software Updates that you have registered your HPE Passport for updates?
    Does Event Viewer tell you something?
    Or the ClearPass Guest Application Log (Administration » Support » Application Log)?

    Herman Robers
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

  • 3.  RE: ClearPass Unauthorized to list/install Extentions

    Posted Nov 29, 2022 05:25 AM
    Thank you once again Herman, updating HPE Passport credentials did the trick!