Stacking APs on multiple floors has a tendency to result in this behavior, the floor doesn't always attenuate the signal enough for the client device to not see the other AP as a viable option.
Reduce power, trim transmit rates, and/or maybe increase the basic rate to reduce the cell size of those APs and reduce the hopping of the client. Or there may be an option to move the APs or redesign the coverage on the individual floors so that you avoid the stacked APs while still providing sufficient coverage into the meeting rooms.
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Carson Hulcher, ACEX#110
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Original Message:
Sent: Sep 11, 2024 10:37 AM
From: Olivier_1968
Subject: Client boucing between 2 access point
Hello,
We have a Cluster of Instant AP in a building of 3 Floors and sometimes we have a strange client behavior.
In every meeting room there is an access point on the ceilling and in various cases there is another AP on the floor just above, almost verticallt aligned.
And sometimes users in the meeting room connected to the AP of the meeting lost thier connection during a teams meeting. After checking Airwave logs we saw computers which was connected to the closest AP (meeting room AP) and suddenly wihtout any reason the computer decide to connect to the AP on the floor above, and few minues later back to the previous AP.
Don't understand this behavior, do you have an idea to solve this problem and keep client connected to the closest AP ?
Thanks in advance
Olivier