SD-WAN

Good Evening all, 

From time to time our appliances will partially lose their connection with the Orchestrator and remain grayed out. I tried executing the command pm process node restart as advised by support, but the appliances would not come back. Eventually, I just rebooted which addressed the issue. 

Does anyone know the process/commands to get them back without rebooting? 


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Matthew Cobb
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If you're getting intermittent drops then this could be as a result of a bad link or a routing issue. One thing you can try to secure the Orchestrator websocket is by protecting your last mile i.e. instead of breaking the traffic out locally you could backhaul the Orchestrator traffic to a hub/DC location and leverage the SD-WAN bonding policies to protect against any packet loss and other degradations that may be happening. If your lines are all clean and you're still getting disconnections, I suggest uploading the sysdumps to support to analyze. The CLI command you mentioned does trigger the appliances to re-build the websockets only.

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Eyad
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Original Message:
Sent: Feb 07, 2022 09:05 PM
From: Matthew Cobb
Subject: EC's Grayed out in Orchestrator

Good Evening all, 

From time to time our appliances will partially lose their connection with the Orchestrator and remain grayed out. I tried executing the command pm process node restart as advised by support, but the appliances would not come back. Eventually, I just rebooted which addressed the issue. 

Does anyone know the process/commands to get them back without rebooting? 


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Matthew Cobb
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