Security

Hello has someone seen anything like this?
if i do check for updates manually i get this error


But if i leave it to check automatically which it happens everyday at night 
i dont get any error as you can see



Any idea why this could be happening?

If the credential were invalid the automatic check would fail but it does not.

Carlos

Hello , first you have to go and generate a token : Under Administration -Software Updates

F
Original Message:
Sent: Jan 25, 2023 04:41 PM
From: cdelarosa
Subject: Error when manually checking updates

Hello has someone seen anything like this?
if i do check for updates manually i get this error


But if i leave it to check automatically which it happens everyday at night
i dont get any error as you can see



Any idea why this could be happening?

If the credential were invalid the automatic check would fail but it does not.

Carlos

I dont have that option, is an old clearpass, i think its a 6.9 but the option is not there.  Just the username and credentials
Original Message:
Sent: Jan 26, 2023 01:47 AM
From: OS66
Subject: Error when manually checking updates

Hello , first you have to go and generate a token : Under Administration -Software Updates

F
Original Message:
Sent: Jan 25, 2023 04:41 PM
From: cdelarosa
Subject: Error when manually checking updates

Hello has someone seen anything like this?
if i do check for updates manually i get this error


But if i leave it to check automatically which it happens everyday at night
i dont get any error as you can see



Any idea why this could be happening?

If the credential were invalid the automatic check would fail but it does not.

Carlos

Hi

If you don't have the the Generate Token button you are either running on pre 6.9 and these old versions are not supported, or 6.9.6 and older.
The Generate Token button was introduced in 6.9.7, https://www.arubanetworks.com/techdocs/ClearPass/CP_ReleaseNotes_6.x.x/Default.htm#ReleaseNotes/Behaviors/Behaviors-6.9.7.htm?Highlight=token

The error may be due to the fact that you are running an old version and that's why you get the error message. Try to update to a supported version and the latest patch level and see if the problem persists.

------------------------------
Best Regards
Jonas Hammarbäck
MVP 2023, ACCX #1335, ACMP, ACDP, ACP-Network Security, ACEP, ACSA
Aranya AB
If you find my answer useful, consider giving kudos and/or mark as solution
------------------------------

Original Message:
Sent: Jan 30, 2023 09:41 AM
From: cdelarosa
Subject: Error when manually checking updates

I dont have that option, is an old clearpass, i think its a 6.9 but the option is not there.  Just the username and credentials
Original Message:
Sent: Jan 26, 2023 01:47 AM
From: OS66
Subject: Error when manually checking updates

Hello , first you have to go and generate a token : Under Administration -Software Updates

F
Original Message:
Sent: Jan 25, 2023 04:41 PM
From: cdelarosa
Subject: Error when manually checking updates

Hello has someone seen anything like this?
if i do check for updates manually i get this error


But if i leave it to check automatically which it happens everyday at night
i dont get any error as you can see



Any idea why this could be happening?

If the credential were invalid the automatic check would fail but it does not.

Carlos