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Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

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  • 1.  Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 28, 2014 09:57 AM

    Hi @ all,

     

    I have an HP ProCurve 1810G - 8 GE, P.1.6, eCos-2.0.

     

    I've tried to update the initial Firmeware P.1.6 to P.1.17 or P.1.20 but without any success.

     

    1. Here are the steps I've tried:

    HTTP P.1.17 > Image "Backup" (with Windows & Linux Client)

    TFTP P.1.17 > Image "Backup" (with Windows & Linux TFTP Server)

     

    HTTP P.1.20 > Image "Backup" (with Windows & Linux Client)

    TFTP P.1.20> Image "Backup" (with Windows & Linux TFTP Server)

     

    2. System environment:

    OS1: Windows 7x64 (Pysical Machine)

    OS2: Ubuntu 14.04 (Pysical Machine)

     

    TFTP Server 1 Windows: Tftpd32

    TFTP Server 2 Windows: SolarWinds TFTP Server

    TFTP Server Ubuntu: tftpgui (https://code.google.com/p/tftpgui/)

     

    No Firewalls, no DHCP, Static IP

    PC1 & PC2 <> Switch - directly conntected with LAN Cable (no crossover)

     

    1x CAT5e Cable (0,5 meters)

    1x CAT6 Cable (1 meter)

     

    3. HTTP Error Messages:

    Download to IMAGE1 failed. Insufficient memory to download the 'P_1_17.stk'.

    Download to valMapImage1 failed. File 'P_1_17.stk' may not exist or it is empty.

     

    Download to IMAGE1 failed. Insufficient memory to download the 'P_1_20.stk'.

    Download to valMapImage1 failed. File 'P_1_20.stk' may not exist or it is empty.

     

    4. TFTP Error Messages (Windows ans Linux):

    Insufficient memory to perform the file download.

    File download failed!

     

    6. Notes:

    - tried the clear button on the switch > no success

    - tried the reset button on the switch > no success

    - tried every port with every  cable with every client > no success

     

    Now I don't know what to do now. Has someone an solution for me?

     

    With friendly regards

     

    Cookie

     

    P.S: Sorry for  my englisch I'm a german speaker. :-)

     

     

    P.S. This thread has been moved from ProCurve / ProVision-Based to Web and Unmanaged. - Hp Forum Moderator


    #firmwareupdate


  • 2.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 29, 2014 09:35 AM

    Hello,

     

    Did you tried these procesure : (first step is mandatory !)

     

    1. Position Image1 as active
    2. Reboot
    3. Update Active with 1.20
    4. Reboot
    5. Update Backup with 2.12
    6. Position Image2 as active
    7. Reboot
    8. Update Backup with 2.12

    Let me know if it's help.

     

    Regards,

     

    FranoM



  • 3.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 29, 2014 11:09 AM

    Hi,

     

    thanks for your reply.

     

    The problem is that I can't set the 1st Image as active.

     

     

    It comes the following error message:

     

     

     

    When i try to update the "Active" Image by selecting the Active instead of Backup Entry in the Download Manager nothing happens when i push the "Download" Button.

     

    No Error Message - Nothing

     

    It looks like the button donsn't work. (HTTP & TFTP)

     

     

     

    Regards,

     

    Cookie

     

     



  • 4.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 29, 2014 11:14 AM

    Hello,

     

    As I can see on your screen shot, the switch do not see his own firmware.

     

    Your switch is life time warranty. Open a case at the HP support and ask to replace it.

     

    Regards,

     

    FranoM



  • 5.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 29, 2014 11:18 AM

    Hi,

     

    thanks for your help.

    Can you tell me how to do this?

     

    I've searched around the HP Website the last weekend a couple of times to get in touch with HP.

    But I can't really find the right contact for me.

     

    Regards,

     

    Cookie



  • 6.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 29, 2014 11:24 AM

    Cookie,

     

    If you are located in Belgium, the best way is : +32 78600600

     

    Regards,

     

    FranoM



  • 7.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 29, 2014 11:29 AM

    Hi FranoM,

     

    I'm located in Germany. :-)

     

    Regards,

     

    Cookie



  • 8.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 29, 2014 11:33 AM

    Try this : http://www8.hp.com/de/de/contact-hp/phone-assist.html



  • 9.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Sep 29, 2014 11:52 AM

    Hi,

     

    thanks a lot for your help.

    I've opend a case by phone now.

    They will check if a replacement is required.

     

    Have a nice Day :-)

     

    Regards,

     

    Cookie



  • 10.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Feb 02, 2015 02:43 PM

    Anything new about that?

     

    Have the same issue here, too..also in Germany...



  • 11.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Feb 05, 2017 05:13 PM

    I'm having exactly the same problems.

    Are there any solutions yet?



  • 12.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Feb 10, 2017 01:29 PM

    I work For HPE support

     

    Please Boot your Switch using p 1.20 ( image 1 ) and then you can upgrade to 2.x on image 2

    Please go to this link to download  p1.20

     

    https://h10145.www1.hpe.com/downloads/DownloadSoftware.aspx?SoftwareReleaseUId=9251&ProductNumber=J9449A&lang=&cc=&prodSeriesId=&SaidNumber=

     



  • 13.  RE: Firmewareupgrade failed - HP ProCurve 1810G - 8 GE, P.1.6

    Posted Feb 23, 2017 10:42 AM

    Here are the exact steps I followed successfully on five of these:

    1. Maintenance -> Dualimage config, select Image1, Activate, Apply
    2. Diagnostics -> Reboot switch, UNcheck "save config", reboot
    3. Maintenance -> Update Manager, method HTTP, type Code, select Active, choose 1.20, download
    4. Diagnostics -> Reboot switch, UNcheck "save config", reboot
    5. Maintenance -> Update Manager, method HTTP, type Code, select Backup, choose 2.12, download
    6. Maintenance -> Dualimage config, select Image2, Activate, Apply
    7. Diagnostics -> Reboot switch, UNcheck "save config", reboot

    In case it helps anyone else.



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