The Client does not complete EAP communication and has EAP failures, so that the Radius Server rejected the Access.
Seems that the client is not configured correct. Please check the Clients Supplicant config.
Serach for the Client (MAC or Name) in the search field
here you will be guided to the Cloients Detail Page
Can you check for AI Insights data
Also Events are important to give an idea of the issue
Original Message:
Sent: Nov 10, 2023 07:06 AM
From: nipunmeewella
Subject: Frequent SSID disconnections
Access Point : Aruba 505
Firmware Version : 8.10.0.8_87765
Type of Clients : Internal users authenticating via Azure AD
Events : Below reparative events can be seen during the time the client is disconnecting
EAP Timeout from Client
Client Roaming Success
802.11 De-authentication to Client
EAP Timeout from Client
Client Roaming Success
802.11 De-authentication to Client
EAP Timeout from Client
EAP Timeout from Client
802.11 De-authentication to Client
Client Roaming Success
802.11 De-authentication to Client
Client EAP Failure
Client 802.1x Radius Reject
802.11 De-authentication to Client
Client Roaming Success
Client Association Success
Could you guide me how to use Live Events?
Thanks you
Original Message:
Sent: Nov 08, 2023 02:13 AM
From: cordless
Subject: Frequent SSID disconnections
Can you give more insights?
What is your Firmware Version on what APs?
What type of Clients?
Can you see any reason via Events or WiFi-Connectivity that could point to the issue describted?
Have you used the function "Live Events" to see what is going on there?
This could have many different causes, like IP-Helper missconfiguration, wrong settings for roaming, Driver issues on end devices, etc.
Original Message:
Sent: Nov 08, 2023 02:03 AM
From: nipunmeewella
Subject: Frequent SSID disconnections
Hi All,
In a Aruba Central Managed Network, a SSID has been created to authenticate from Azure AD ( Aruba Central has been integrated with Azure AD ). Users are authenticating via the Aruba Onboarding App. Some clients are complaining they are experiencing sudden disconnections from the SSID but authenticating again automatically in a while. What can be caused to be this issue and has anyone an idea how to troubleshoot this issue ?
Thanks