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  • 1.  General Error updating secondary image

    Posted Apr 22, 2021 11:58 AM

    Dear Team,

    I am trying to update new firmware on a stack switch using CLI but it's failing to download whereas I have just updated around 14 switches following the same process:

    acsw-004# copy sftp flash xxx_user@10.x.x.1x WC_16_10_0012.swi secondary

    The secondary image will be deleted.

    Continue (y/n)? y
    Attempting username/password authentication...
    Enter xxx_user@10.x.x.1x's password: ********************************
    SFTP download in progress.
    000M General error...

    *****************************

    It also skips the usual we get below section:

    RSA key fingerprint is ec:88:81:44:d7:00:8c:fe:c5:38:8c:a3:cf:3c:70:36.
    Do you want to accept this host key? [(y)es/(n)o/(o)nce] y

    ******************************

    Please assist.

    Kind Regards,

    Ather



  • 2.  RE: General Error updating secondary image

    Posted Apr 22, 2021 12:06 PM

    Hello,

    Can you run 'show flash' and share the output?

    If output shows 'No image loaded' in both primary and secondary then hard power cycle the switch.

    Thanks!