Security

Hello,

CPPM 6.8.5 (4 in cluster)

(AOS 8.6.0.5)

We are setting ClearPass up to allow our users to login and register their devices for use on an IoT MPSK SSID. We are not concerned with guest users at the moment.

The method we are using is users log-in via ADFS, and non-admin users are given the Device Registration role. They then land on a device registration page (/guest/mac_index.php). This is all fine, and we have been working to make the pages function as we want. But one thing I cannot get to work is the auto-send email receipt once the device has been registered (or when they edit their device and request a new MPSK). 

Previously, when we were using a different method for registering devices in Guest via a different URL, I had missed a setting in Self-Registration pages which enabled email and SMS to be sent. But that doesn't seem applicable to what we are doing here (or I don't know how this links up with what we are doing if it is), there isn't a Self-Registration page that seems to link with our current set-up.

I tried giving rights to send email/SMS in the Operator Profile for Device Registration but this didn't make any difference. (Do we need to do this?)

We have the external server configured in CPPM for messaging, and a test message works. We also have the auto-send and email field set in Guest -> Email Receipt (both as the 'email' field that we are using on the form), test email works from here too.

Does anyone know what we might be missing?!

Thanks

Guy

Update - changing the auto-send email field to sponsor_email instead of the email field that we had created seemed to fix things (we _had_ changed the email receipt settings to match our own email field, but it must be overridden elsewhere I guess as that never worked).

So we are currently using auto-send-smtp as the auto-send field. and sponsor_email as the email field, this seems to work.

For SMS we changed to use visitor_phone for both auto-send and phone number field, and this seems to work too. For some reason auto-send-sms didn't work in the auto-send field, but that might be because of some dodgy JS I was trying to use.