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Guest SSID Disconnect when switch application to get password

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  • 1.  Guest SSID Disconnect when switch application to get password

    Posted Sep 04, 2024 06:02 AM

    Hi All,

    Actually, i am having an issue where i had created a Guest SSID with ClearPass. Everything is working fine in Android phone but for iPhone when users are registering for Guest access their password are being generated and forwarded to their personal email ID. The time they try to open their email, Wi-Fi disconnect and now need to connect which means captive portal will be reinforced

    Any suggestion or if anyone had faced same issue?. 



  • 2.  RE: Guest SSID Disconnect when switch application to get password

    Posted Sep 06, 2024 03:41 AM

    Yes this is expected behavior on IOS and a design decision for iPhone. If you open another app, like SMS or E-mail, you can't get back to the captive portal login.

    I don't know the optimal solution, but one could be to prevent the captive portal popup, then let users open Safari (or other browser) to process the registration. It may work with a 'dummy login' from the popup (maybe for iOS devices only), then redirect to the registration page which then opens in a full browser where people can switch back and forth between mail/SMS/registration process. I don't have an iPhone myself, so can't really test this; but others may have tested and comment below what is a working/optimal solution.



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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    Original Message


  • 3.  RE: Guest SSID Disconnect when switch application to get password

    Posted 30 days ago

    Thanks Herman,

    Really appreciate for your feedback. Let's see how other are handling this case.


    Original Message


  • 4.  RE: Guest SSID Disconnect when switch application to get password

    Posted 11 days ago

    Hi Herman,

    The only way i was able to do so is disable CNA and let the user type any https url and we enforce Captive Portal. It is working without any issue , but i am in another issue now. As guest are doing registration and they are using their personal email ID, but the problem is that during pre-auth Internet is not available. They can't get the password as internet is not available. Is there any way we can allow internet only to access email to get passwords and then login. 


    Original Message


  • 5.  RE: Guest SSID Disconnect when switch application to get password

    EMPLOYEE
    Posted 11 days ago

    You're looking for a setup usually referred to as guest self-sponsor, where the guest will register an account and immediately be granted access for a short period of time, email gets sent to the provided address, and then clicking through the email will validate the account and extend the account validity period.

    The link for the guide is https://support.hpe.com/hpesc/public/docDisplay?docId=sf000093912en_us&docLocale=en_US, I'm not currently having any luck getting the page to show up though.



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    Carson Hulcher, ACEX#110
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    Original Message