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hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

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  • 1.  hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 19, 2024 05:07 PM

    Really scratching my head here and wondering if it is me who lost it completely. Not sure yet if the issue is also showing in AOS10 but I will find that out in a couple of days.

    I notice intermittent hiccups in teams calling, SSH sessions (Linux guys), etc. since we upgraded to the latest AOS8 release. And I am really wondering why the internet is not on fire. No mentions in Airheads, a few in Reddit but not related to the AP505's we have, only in the 6xx series. So it must be me....  ?

    We have around 400 AP's running on different sites. A lot of them are AOS10. But we also have around 150 AOS8 AP's spread over multiple sites. All running fine until last week.

    Due to the CVS that came out, we decided to upgrade to 8.10.0.14, latest LSR. Next day we received some strange notifications. Teams audio and video freeze for around 3 seconds every couple of minutes. Really annoying. We first thought the issues were firewall or Teams related but that was not the case. We patched a laptop directly in the client VLAN which is also used by the SSID and the laptop didn't have any issues. 

    We started a teams call with our internal network team to do some sniffing, checking, etc and every time we yelled "Freeze" the Linux guys shouted the same. They are using ssh to their Linux servers and when we have frozen screens, they didn't get any character echo on their screen. After a 3 sec freeze period, the characters appeared (probably TCP retransmit) and the Teams video came back.

    We had this on different sites. Upgrading to the last SSR software version gave the same result. It was solved after we went back to an older software version.

    We are running mostly on 505's. What am I missing here.... what is going on... why does it look that I am the only one having this issue (ok, this morning I college of another company mentioned he had the same issue but that is only one.....)

    I have tried the search button in this forum. Tried reddit as well. Really can't find anything related to this issue. You really notice a 3 second freeze... why is it only me.... :-)

    Cheers,

    Dennis



  • 2.  RE: hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 20, 2024 11:26 AM

    Have you opened a case with TAC?



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    Carson Hulcher, ACEX#110
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  • 3.  RE: hickups with latest LSR and SSR releases of AOS8 (8.12.0.3 en 8.10.0.14)

    Posted Nov 22, 2024 08:45 AM

    Hi Chulchur,

    Thanks for your reply. And ofcource it is best path to follow. Yet, our experience with Aruba TAC hasn't been that great compared to the answers I sometimes get from Reddit or the airheads community. I will sure open a TAC case soon. Wednesday, I noticed the exact same issue with AOS10 on our 505's.  Even after a reboot, the issues were very visible. So I went back to 10.4.1.4. and my customer was very happy. I am trying to build a case here with reproducable findings. 

    Again, you are 100% right with your answer but I am very afraid the case might end with up me spending hours with TAC on wireshark and Ekahau sniffing.... on the other hand, already doing that... :-)