Security

Hello,

I have a remote office with two 7210 controllers that use the Clearpass server in my office for authentication.  One of their users is attempting to login to their wifi and can't connect.  When I look at the Access Tracker in Clearpass 6.7 I don't see any failed attempts like I have in the past for their site.  I have a successful ping connection from Clearpass to their controllers but if I look under Configuration > Network > Devices both of their controllers specify a RADIUS Shared Secret. 

My next troubleshooting step is confirming Clearpass and their controllers communicating correctly with a successful RADIUS Shared Secret.  (I have a lot of passwords from the previous admin so I don't want to remove anything and retype in the password until I confirm it's working or not with it's current config).

Any ideas?

Thanks,

Cory

Hello,

I have a remote office with two 7210 controllers that use the Clearpass server in my office for authentication.  One of their users is attempting to login to their wifi and can't connect.  When I look at the Access Tracker in Clearpass 6.7 I don't see any failed attempts like I have in the past for their site.  I have a successful ping connection from Clearpass to their controllers but if I look under Configuration > Network > Devices both of their controllers specify a RADIUS Shared Secret. 

My next troubleshooting step is confirming Clearpass and their controllers communicating correctly with a successful RADIUS Shared Secret.  (I have a lot of passwords from the previous admin so I don't want to remove anything and retype in the password until I confirm it's working or not with it's current config).

Any ideas?

Thanks,

Cory

Hi Danny,  looking through the event view there is also not indication here that they are attempting to authenticate to the server.

Any idea how I can test the Clearpass to Controller beyond just a ping test?  I was looking around for something that would "test connection" or something that I could confirm my Radius Shared secret is correct.

I have other other devices using Clearpass to authenticate.  Do you know if the Radius Shared Secret is the same for all devices are is each device unique with it's own password?

Thanks again!

Hello,

I have a remote office with two 7210 controllers that use the Clearpass server in my office for authentication.  One of their users is attempting to login to their wifi and can't connect.  When I look at the Access Tracker in Clearpass 6.7 I don't see any failed attempts like I have in the past for their site.  I have a successful ping connection from Clearpass to their controllers but if I look under Configuration > Network > Devices both of their controllers specify a RADIUS Shared Secret. 

My next troubleshooting step is confirming Clearpass and their controllers communicating correctly with a successful RADIUS Shared Secret.  (I have a lot of passwords from the previous admin so I don't want to remove anything and retype in the password until I confirm it's working or not with it's current config).

Any ideas?

Thanks,

Cory

Hi Danny,  looking through the event view there is also not indication here that they are attempting to authenticate to the server.

Any idea how I can test the Clearpass to Controller beyond just a ping test?  I was looking around for something that would "test connection" or something that I could confirm my Radius Shared secret is correct.

I have other other devices using Clearpass to authenticate.  Do you know if the Radius Shared Secret is the same for all devices are is each device unique with it's own password?

Thanks again!

Hello,

I have a remote office with two 7210 controllers that use the Clearpass server in my office for authentication.  One of their users is attempting to login to their wifi and can't connect.  When I look at the Access Tracker in Clearpass 6.7 I don't see any failed attempts like I have in the past for their site.  I have a successful ping connection from Clearpass to their controllers but if I look under Configuration > Network > Devices both of their controllers specify a RADIUS Shared Secret. 

My next troubleshooting step is confirming Clearpass and their controllers communicating correctly with a successful RADIUS Shared Secret.  (I have a lot of passwords from the previous admin so I don't want to remove anything and retype in the password until I confirm it's working or not with it's current config).

Any ideas?

Thanks,

Cory

Hi Danny,  looking through the event view there is also not indication here that they are attempting to authenticate to the server.

Any idea how I can test the Clearpass to Controller beyond just a ping test?  I was looking around for something that would "test connection" or something that I could confirm my Radius Shared secret is correct.

I have other other devices using Clearpass to authenticate.  Do you know if the Radius Shared Secret is the same for all devices are is each device unique with it's own password?

Thanks again!

Hello,

I have a remote office with two 7210 controllers that use the Clearpass server in my office for authentication.  One of their users is attempting to login to their wifi and can't connect.  When I look at the Access Tracker in Clearpass 6.7 I don't see any failed attempts like I have in the past for their site.  I have a successful ping connection from Clearpass to their controllers but if I look under Configuration > Network > Devices both of their controllers specify a RADIUS Shared Secret. 

My next troubleshooting step is confirming Clearpass and their controllers communicating correctly with a successful RADIUS Shared Secret.  (I have a lot of passwords from the previous admin so I don't want to remove anything and retype in the password until I confirm it's working or not with it's current config).

Any ideas?

Thanks,

Cory