Comware

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance

Hi, I run a lot of these. I haven't seen this type of issue except to say that the loss of a power supply could cause the fans to go to max. Of course detection of heat. 

Here are the commands from a happy 5900:

<switch1>dis power
 Slot 1:
 Input Power: 220(W)
 PowerID State          Mode   Current(A)  Voltage(V)  Power(W)
 1       Normal         AC        --          --          --
 2       Normal         AC        --          --          --

 Slot 2:
 Input Power: 209(W)
 PowerID State          Mode   Current(A)  Voltage(V)  Power(W)
 1       Normal         AC        --          --          --
 2       Normal         AC        --          --          --

dis environment
 System temperature information (degree centigrade):
 ----------------------------------------------------------------------
 Slot  Sensor    Temperature  Lower  Warning  Alarm  Shutdown
 1     hotspot 1 32           0      50       55     NA
 1     hotspot 2 41           0      58       63     NA
 2     hotspot 1 31           0      50       55     NA
 2     hotspot 2 41           0      58       63     NA

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance

Hi! if you arrived to the point of replacing Fan Modules between identical switches and the issue persists then it suggests me that the issue is switch related (maybe a "faulty" internal sensor...) and not Fan Modules related...I mean...it could be in the electronic logic related to Fan Modules management (Temperature vs Fan speed)...and so tied to that particular switch board. If I were you I will open a Support Ticket into ASP.

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance

You need to check, if you configured the direction of the airflow correctly. Check with

display fan

Airflow direction is determined by the fan modules installed. 

I see this behavior when I have airflow direction on PS different than the fan airflow directions .

Play with command

fan prefer-direction slot <n> <direction>

maybe it will help. If not, check part numbers of the Power Supplies and Fan modules.

Fan try PNs are:

Front-to-back (port-to-power) PNs JG552A or JC683A

Back-to-front (power-to-port) PNs JG553A or JC682A

Best, Gorazd

Hi! if you arrived to the point of replacing Fan Modules between identical switches and the issue persists then it suggests me that the issue is switch related (maybe a "faulty" internal sensor...) and not Fan Modules related...I mean...it could be in the electronic logic related to Fan Modules management (Temperature vs Fan speed)...and so tied to that particular switch board. If I were you I will open a Support Ticket into ASP.

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance

Hello Everyone,

Thank You for all your posts.

I didn't have time to run this switch today but I've got diagnostic file on my Laptop.

  ===============display device manuinfo===============
 Slot 1 CPU 0:
DEVICE_NAME          : 5900AF-48G-4XG-2QSFP+ JG510A
DEVICE_SERIAL_NUMBER : CN59FZL0T8
MAC_ADDRESS          : 2C23-3A4B-3FA5
MANUFACTURING_DATE   : 2015-12-04
VENDOR_NAME          : HPE
Fan 1:
DEVICE_NAME          : HP X712 Bck(pwr)-Frt(prt) HV Fan Tray JG553A
DEVICE_SERIAL_NUMBER : CN5BG35059
MANUFACTURING_DATE   : 2015-12-11
VENDOR_NAME          : HPE
Fan 2:
DEVICE_NAME          : HP X712 Bck(pwr)-Frt(prt) HV Fan Tray JG553A
DEVICE_SERIAL_NUMBER : CN5BG350G4
MANUFACTURING_DATE   : 2015-12-11
VENDOR_NAME          : HPE
Power 1:
DEVICE_NAME          : HPE A58x0AF 650W AC Power Supply JC680A
DEVICE_SERIAL_NUMBER : CN61F641FM
MANUFACTURING_DATE   : 2016-01-15
VENDOR_NAME          : HPE
Power 2:
DEVICE_NAME          : HPE A58x0AF 650W AC Power Supply JC680A
DEVICE_SERIAL_NUMBER : CN61F641RY
MANUFACTURING_DATE   : 2016-01-15
VENDOR_NAME          : HPE

 ===============display fan===============
 Slot 1:
 Fan 1:
 State    : Normal
 Airflow Direction: Power-to-port
 Prefer Airflow Direction: Power-to-port
 Fan 2:
 State    : Normal
 Airflow Direction: Power-to-port
 Prefer Airflow Direction: Power-to-port

 ===============display environment===============
 System temperature information (degree centigrade):
 ----------------------------------------------------------------------
 Slot  Sensor    Temperature  Lower  Warning  Alarm  Shutdown
 1     hotspot 1 38           0      67       72     NA
 1     hotspot 2 38           0      67       72     NA
 1     hotspot 3 37           0      64       69     NA      

In Logbuffer there is only one line that i don't understand which can bring some ideas.

Chassis01 slot01 2011/01/01 00:00:00:0153 [LINE:1333-TASK:scmd-FUNC:DRV_DEVM_FanStateGet]:fan slot is big than DRV_DEVM_FAN_SLOT_BUTT!

The other are just saying that " The product type not support fan led "

BioN

You need to check, if you configured the direction of the airflow correctly. Check with

display fan

Airflow direction is determined by the fan modules installed. 

I see this behavior when I have airflow direction on PS different than the fan airflow directions .

Play with command

fan prefer-direction slot <n> <direction>

maybe it will help. If not, check part numbers of the Power Supplies and Fan modules.

Fan try PNs are:

Front-to-back (port-to-power) PNs JG552A or JC683A

Back-to-front (power-to-port) PNs JG553A or JC682A

Best, Gorazd

Hi! if you arrived to the point of replacing Fan Modules between identical switches and the issue persists then it suggests me that the issue is switch related (maybe a "faulty" internal sensor...) and not Fan Modules related...I mean...it could be in the electronic logic related to Fan Modules management (Temperature vs Fan speed)...and so tied to that particular switch board. If I were you I will open a Support Ticket into ASP.

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance

Also added display power result 

  ===============display power===============
 Slot 1:
 Input Power: 150(W)
 PowerID State          Mode   Current(A)  Voltage(V)  Power(W)
 1       Fault          AC        --          --          --
 2       Normal         AC        --          --          --

The first one shows fault because cable was not connected when the diagnostic file was created- but I also tested running on two power supplies.

I saw in the other disscusion that on 6th of March new version(P61) was released - so I also try to update to this version.

Hello Everyone,

Thank You for all your posts.

I didn't have time to run this switch today but I've got diagnostic file on my Laptop.

  ===============display device manuinfo===============
 Slot 1 CPU 0:
DEVICE_NAME          : 5900AF-48G-4XG-2QSFP+ JG510A
DEVICE_SERIAL_NUMBER : CN59FZL0T8
MAC_ADDRESS          : 2C23-3A4B-3FA5
MANUFACTURING_DATE   : 2015-12-04
VENDOR_NAME          : HPE
Fan 1:
DEVICE_NAME          : HP X712 Bck(pwr)-Frt(prt) HV Fan Tray JG553A
DEVICE_SERIAL_NUMBER : CN5BG35059
MANUFACTURING_DATE   : 2015-12-11
VENDOR_NAME          : HPE
Fan 2:
DEVICE_NAME          : HP X712 Bck(pwr)-Frt(prt) HV Fan Tray JG553A
DEVICE_SERIAL_NUMBER : CN5BG350G4
MANUFACTURING_DATE   : 2015-12-11
VENDOR_NAME          : HPE
Power 1:
DEVICE_NAME          : HPE A58x0AF 650W AC Power Supply JC680A
DEVICE_SERIAL_NUMBER : CN61F641FM
MANUFACTURING_DATE   : 2016-01-15
VENDOR_NAME          : HPE
Power 2:
DEVICE_NAME          : HPE A58x0AF 650W AC Power Supply JC680A
DEVICE_SERIAL_NUMBER : CN61F641RY
MANUFACTURING_DATE   : 2016-01-15
VENDOR_NAME          : HPE

 ===============display fan===============
 Slot 1:
 Fan 1:
 State    : Normal
 Airflow Direction: Power-to-port
 Prefer Airflow Direction: Power-to-port
 Fan 2:
 State    : Normal
 Airflow Direction: Power-to-port
 Prefer Airflow Direction: Power-to-port

 ===============display environment===============
 System temperature information (degree centigrade):
 ----------------------------------------------------------------------
 Slot  Sensor    Temperature  Lower  Warning  Alarm  Shutdown
 1     hotspot 1 38           0      67       72     NA
 1     hotspot 2 38           0      67       72     NA
 1     hotspot 3 37           0      64       69     NA      

In Logbuffer there is only one line that i don't understand which can bring some ideas.

Chassis01 slot01 2011/01/01 00:00:00:0153 [LINE:1333-TASK:scmd-FUNC:DRV_DEVM_FanStateGet]:fan slot is big than DRV_DEVM_FAN_SLOT_BUTT!

The other are just saying that " The product type not support fan led "

BioN

You need to check, if you configured the direction of the airflow correctly. Check with

display fan

Airflow direction is determined by the fan modules installed. 

I see this behavior when I have airflow direction on PS different than the fan airflow directions .

Play with command

fan prefer-direction slot <n> <direction>

maybe it will help. If not, check part numbers of the Power Supplies and Fan modules.

Fan try PNs are:

Front-to-back (port-to-power) PNs JG552A or JC683A

Back-to-front (power-to-port) PNs JG553A or JC682A

Best, Gorazd

Hi! if you arrived to the point of replacing Fan Modules between identical switches and the issue persists then it suggests me that the issue is switch related (maybe a "faulty" internal sensor...) and not Fan Modules related...I mean...it could be in the electronic logic related to Fan Modules management (Temperature vs Fan speed)...and so tied to that particular switch board. If I were you I will open a Support Ticket into ASP.

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance

Unfortunately, update to P61 did not helped :( 

But I found information in Release Notes that in R2311P02 version they resolved this problem when using restore factory-defaults fan speed stays high.

201407180193
 Symptom: After the system default settings are restored using the restore factory-default
command, the fan speed is high and cannot be lowered.
 Condition: This symptom can be seen after the system default settings are restored using the
restore factory-default command.

but, I guess this bug is not fully resolved...

R2311P02 is not available to download from Aruba Support Portal, so I will try to rollback to R2311P06 and see if that will resolve my issue. 

Also added display power result 

  ===============display power===============
 Slot 1:
 Input Power: 150(W)
 PowerID State          Mode   Current(A)  Voltage(V)  Power(W)
 1       Fault          AC        --          --          --
 2       Normal         AC        --          --          --

The first one shows fault because cable was not connected when the diagnostic file was created- but I also tested running on two power supplies.

I saw in the other disscusion that on 6th of March new version(P61) was released - so I also try to update to this version.

Hello Everyone,

Thank You for all your posts.

I didn't have time to run this switch today but I've got diagnostic file on my Laptop.

  ===============display device manuinfo===============
 Slot 1 CPU 0:
DEVICE_NAME          : 5900AF-48G-4XG-2QSFP+ JG510A
DEVICE_SERIAL_NUMBER : CN59FZL0T8
MAC_ADDRESS          : 2C23-3A4B-3FA5
MANUFACTURING_DATE   : 2015-12-04
VENDOR_NAME          : HPE
Fan 1:
DEVICE_NAME          : HP X712 Bck(pwr)-Frt(prt) HV Fan Tray JG553A
DEVICE_SERIAL_NUMBER : CN5BG35059
MANUFACTURING_DATE   : 2015-12-11
VENDOR_NAME          : HPE
Fan 2:
DEVICE_NAME          : HP X712 Bck(pwr)-Frt(prt) HV Fan Tray JG553A
DEVICE_SERIAL_NUMBER : CN5BG350G4
MANUFACTURING_DATE   : 2015-12-11
VENDOR_NAME          : HPE
Power 1:
DEVICE_NAME          : HPE A58x0AF 650W AC Power Supply JC680A
DEVICE_SERIAL_NUMBER : CN61F641FM
MANUFACTURING_DATE   : 2016-01-15
VENDOR_NAME          : HPE
Power 2:
DEVICE_NAME          : HPE A58x0AF 650W AC Power Supply JC680A
DEVICE_SERIAL_NUMBER : CN61F641RY
MANUFACTURING_DATE   : 2016-01-15
VENDOR_NAME          : HPE

 ===============display fan===============
 Slot 1:
 Fan 1:
 State    : Normal
 Airflow Direction: Power-to-port
 Prefer Airflow Direction: Power-to-port
 Fan 2:
 State    : Normal
 Airflow Direction: Power-to-port
 Prefer Airflow Direction: Power-to-port

 ===============display environment===============
 System temperature information (degree centigrade):
 ----------------------------------------------------------------------
 Slot  Sensor    Temperature  Lower  Warning  Alarm  Shutdown
 1     hotspot 1 38           0      67       72     NA
 1     hotspot 2 38           0      67       72     NA
 1     hotspot 3 37           0      64       69     NA      

In Logbuffer there is only one line that i don't understand which can bring some ideas.

Chassis01 slot01 2011/01/01 00:00:00:0153 [LINE:1333-TASK:scmd-FUNC:DRV_DEVM_FanStateGet]:fan slot is big than DRV_DEVM_FAN_SLOT_BUTT!

The other are just saying that " The product type not support fan led "

BioN

You need to check, if you configured the direction of the airflow correctly. Check with

display fan

Airflow direction is determined by the fan modules installed. 

I see this behavior when I have airflow direction on PS different than the fan airflow directions .

Play with command

fan prefer-direction slot <n> <direction>

maybe it will help. If not, check part numbers of the Power Supplies and Fan modules.

Fan try PNs are:

Front-to-back (port-to-power) PNs JG552A or JC683A

Back-to-front (power-to-port) PNs JG553A or JC682A

Best, Gorazd

Hi! if you arrived to the point of replacing Fan Modules between identical switches and the issue persists then it suggests me that the issue is switch related (maybe a "faulty" internal sensor...) and not Fan Modules related...I mean...it could be in the electronic logic related to Fan Modules management (Temperature vs Fan speed)...and so tied to that particular switch board. If I were you I will open a Support Ticket into ASP.

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance

Hello everyone for the last time in this discussion.

I've managed to find a solution for this issue, and it's very simple. 

You need to rollback to R2311P06 and reset to factory - after that fan modules starts to work properly. Then I updated firmware to latest R2432P61, load config, and everything works fine. 

Thanks for you support in this case :)

Unfortunately, update to P61 did not helped :( 

But I found information in Release Notes that in R2311P02 version they resolved this problem when using restore factory-defaults fan speed stays high.

201407180193
 Symptom: After the system default settings are restored using the restore factory-default
command, the fan speed is high and cannot be lowered.
 Condition: This symptom can be seen after the system default settings are restored using the
restore factory-default command.

but, I guess this bug is not fully resolved...

R2311P02 is not available to download from Aruba Support Portal, so I will try to rollback to R2311P06 and see if that will resolve my issue. 

Also added display power result 

  ===============display power===============
 Slot 1:
 Input Power: 150(W)
 PowerID State          Mode   Current(A)  Voltage(V)  Power(W)
 1       Fault          AC        --          --          --
 2       Normal         AC        --          --          --

The first one shows fault because cable was not connected when the diagnostic file was created- but I also tested running on two power supplies.

I saw in the other disscusion that on 6th of March new version(P61) was released - so I also try to update to this version.

Hello Everyone,

Thank You for all your posts.

I didn't have time to run this switch today but I've got diagnostic file on my Laptop.

  ===============display device manuinfo===============
 Slot 1 CPU 0:
DEVICE_NAME          : 5900AF-48G-4XG-2QSFP+ JG510A
DEVICE_SERIAL_NUMBER : CN59FZL0T8
MAC_ADDRESS          : 2C23-3A4B-3FA5
MANUFACTURING_DATE   : 2015-12-04
VENDOR_NAME          : HPE
Fan 1:
DEVICE_NAME          : HP X712 Bck(pwr)-Frt(prt) HV Fan Tray JG553A
DEVICE_SERIAL_NUMBER : CN5BG35059
MANUFACTURING_DATE   : 2015-12-11
VENDOR_NAME          : HPE
Fan 2:
DEVICE_NAME          : HP X712 Bck(pwr)-Frt(prt) HV Fan Tray JG553A
DEVICE_SERIAL_NUMBER : CN5BG350G4
MANUFACTURING_DATE   : 2015-12-11
VENDOR_NAME          : HPE
Power 1:
DEVICE_NAME          : HPE A58x0AF 650W AC Power Supply JC680A
DEVICE_SERIAL_NUMBER : CN61F641FM
MANUFACTURING_DATE   : 2016-01-15
VENDOR_NAME          : HPE
Power 2:
DEVICE_NAME          : HPE A58x0AF 650W AC Power Supply JC680A
DEVICE_SERIAL_NUMBER : CN61F641RY
MANUFACTURING_DATE   : 2016-01-15
VENDOR_NAME          : HPE

 ===============display fan===============
 Slot 1:
 Fan 1:
 State    : Normal
 Airflow Direction: Power-to-port
 Prefer Airflow Direction: Power-to-port
 Fan 2:
 State    : Normal
 Airflow Direction: Power-to-port
 Prefer Airflow Direction: Power-to-port

 ===============display environment===============
 System temperature information (degree centigrade):
 ----------------------------------------------------------------------
 Slot  Sensor    Temperature  Lower  Warning  Alarm  Shutdown
 1     hotspot 1 38           0      67       72     NA
 1     hotspot 2 38           0      67       72     NA
 1     hotspot 3 37           0      64       69     NA      

In Logbuffer there is only one line that i don't understand which can bring some ideas.

Chassis01 slot01 2011/01/01 00:00:00:0153 [LINE:1333-TASK:scmd-FUNC:DRV_DEVM_FanStateGet]:fan slot is big than DRV_DEVM_FAN_SLOT_BUTT!

The other are just saying that " The product type not support fan led "

BioN

You need to check, if you configured the direction of the airflow correctly. Check with

display fan

Airflow direction is determined by the fan modules installed. 

I see this behavior when I have airflow direction on PS different than the fan airflow directions .

Play with command

fan prefer-direction slot <n> <direction>

maybe it will help. If not, check part numbers of the Power Supplies and Fan modules.

Fan try PNs are:

Front-to-back (port-to-power) PNs JG552A or JC683A

Back-to-front (power-to-port) PNs JG553A or JC682A

Best, Gorazd

Hi! if you arrived to the point of replacing Fan Modules between identical switches and the issue persists then it suggests me that the issue is switch related (maybe a "faulty" internal sensor...) and not Fan Modules related...I mean...it could be in the electronic logic related to Fan Modules management (Temperature vs Fan speed)...and so tied to that particular switch board. If I were you I will open a Support Ticket into ASP.

Hello Community,

I have issue with one of my JG510A swtich. My company bought 2 of them recently. The First one that I configured works fine, but the other one, a few seconds after system is loaded don't drop down speed of fan but raised this speed up, so I'm a little bit confused if this switch is working properly. The temperatures are fine, no error are detected and airflow direction is correct. Both of them are running R2432P06. I already done factory reset, copied config from working fine switch to "faulty" switch, check whole diagnostic file, repleace fan modules between those switches and now I'm just out of ideas. 

Anyone have this kind of problems with this model ?

Thank you for your help in advance